> Markdown version of [/jobs/ext/1984985-major-incident-commander](https://www.wearedevelopers.com/jobs/ext/1984985-major-incident-commander). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Major Incident Commander - **Company:** McLane Company, Inc. - **Location:** Temple, TX, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Information Technology Operations, Information Technology - **Published:** August 8, 2026 - **Apply:** https://jobs.localjobnetwork.com/apply/add/87980416/1 ## About the Role Join a high-impact, fast-paced IT organization where you will lead critical incident response across enterprise systems. As a Major Incident Commander II, you will drive resolution of high-severity incidents, restore services quickly, and ensure consistent, business-aligned communication. This role is ideal for a strong leader who thrives under pressure, brings structure to chaos, and continuously improves incident management practices. This is a hybrid position which will require the candidate to report and work from the office at least three days a week. Therefore, interested candidates should be within a 50-minute radius from Temple, TX., * Bachelor's degree in information technology, Computer Science, or related field (or equivalent experience). * Proven experience leading major incident response in complex enterprise environments. * Strong working knowledge of ITIL framework (ITIL Foundation v4 strongly preferred). * Demonstrated ability to manage high-pressure situations and make critical decisions quickly. * Excellent communication skills with the ability to influence stakeholders at all levels. * Strong analytical, problem-solving, and organizational skills. * Experience with incident management tools and service management platforms. * Ability to coordinate globally distributed technical teams. * 3+ years of experience in Major Incident Management, IT Operations, or Service Management. * ITIL Certification (Foundation v4) is a significant plus. * This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards. Fit the following? We want you here! * Teamwork oriented. * Organized. * Problem solver. * Detailed. ## Description * Lead end-to-end Major Incident Management (MIM) for Sev 1 & Sev 2 incidents. * Command real-time incident bridge calls, coordinating cross-functional technical teams. * Drive rapid triage, containment, and service restoration. * Provide clear, executive-level communications and status updates. * Ensure adherence to ITIL-based incident management processes. * Conduct post-incident reviews, root cause analysis, and drive corrective actions. * Identify trends and implement process improvements to reduce incident recurrence. * Maintain documentation and reporting aligned to SLA/OLA commitments. ## Related Videos - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [What 2025 Taught Us: A Year-End Special with Hung Lee](https://www.wearedevelopers.com/videos/1784-what-2025-taught-us-a-year-end-special-with-hung-lee) - [DevOps at Netflix](https://www.wearedevelopers.com/videos/270-devops-at-netflix) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [The Intent Engineer: Closing the Gap Between Business & Engineering - Manuel Klein](https://www.wearedevelopers.com/videos/1855-the-intent-engineer-closing-the-gap-between-business-engineering-manuel-klein) ## Related Articles - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Promotion Interview Questions: How to Answer and Get the Job](https://www.wearedevelopers.com/magazine/413-promotion-interview-questions-how-to-answer-and-get-the-job) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Should Tech Managers Be Developers First? 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