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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Jr. Network & Technical Support Specialist - **Company:** CareerCircle - **Location:** Spring Valley, NY, United States - **Experience:** Starter - **Salary:** $52,000.0 - $74,880.0 - **Contract:** Temporary to permanent - **Skills:** Multitier Architecture, Microsoft Windows, Active Directory, Artificial Intelligence, Apple Mac Systems, Configuration Management, Dynamic Host Configuration Protocol, Issue Tracking Systems, Local Area Networks, Network Troubleshooting, Windows Domain, Virtual Local Area Networks, Wide Area Networks, Windows Software Trace Preprocessor, Wi-Fi Technology, Network Routing, Tablet Computers, Firewalls (Computer Science), Information Technology, Gsuite, Firewall Services Module, Servicenow, User Accounts - **Published:** August 8, 2026 - **Apply:** https://www.careercircle.com/jobs/all/all/usa/ny/spring-valley/87ce4eac-f2ba-4ba4-a201-410a8b969e1b ## About the Role Additional Skills & Qualifications 4+ years of helpdesk experience High School Degree required ## Description Operations, Flowcharts Communication User Accounts Issue Tracking Windows Domain Self-Motivation Professionalism Customer Service Technical Issues Technical Support Help Desk Support Business Valuation Wide Area Networks Workflow Management Local Area Networks Full Stack Development Artificial Intelligence Business Transformation Troubleshooting (Problem Solving), Job Description Job Summary Provide IT support to clients both remotely and onsite, troubleshooting technical issues to identify effective fixes, workarounds, and long-term solutions. Deliver a high level of customer service while resolving problems efficiently and professionally. This role requires strong technical expertise, self-motivation, and excellent organizational and communication skills. The position may require travel to client locations, flexible working hours (including evenings, weekends, and overtime), and responsiveness to urgent needs. The Senior Helpdesk Associate also serves as a key escalation point, offering advanced technical support and guidance to helpdesk staff, while ensuring the reliable operation of all IT systems. Duties and Responsibilities Provide advanced IT support to end users and assist IT department staff in resolving technical issues. Guide and mentor helpdesk team members on troubleshooting processes and resolution strategies. Deliver escalation (Tier 2/3) support for complex, specialized, or non-routine technical problems. Troubleshoot and maintain LAN, WAN, Wi-Fi networks, and firewall configurations. Respond to support requests (calls, emails, and system alerts) with professionalism through resolution. Diagnose and resolve issues related to computer systems, software, and hardware. Escalate unresolved issues to appropriate higher-level support teams when necessary. Follow established workflows, policies, and procedures to ensure consistent service delivery. Manage user accounts within a Windows domain, including permissions and password resets. Accurately document work, time, and resolutions using the internal ticketing system. Support and maintain basic network and firewall configurations. Provide onsite and remote support for software-related issues. Create documentation such as flowcharts, diagrams, and technical guides as needed. Maintain flexibility with work hours based on organizational needs. Adhere to all organizational policies, procedures, and compliance requirements. Contribute to overall operations by performing additional duties as assigned., Mac OS Writing Tablets Operations Leadership ServiceNow Multitasking Communication Microsoft 365 Problem Solving Team Leadership Customer Service Active Directory Higher Education Google Workspace Technical Issues Operating Systems Technical Support Account Management Business Valuation Service Management Full Stack Development Multitier Architecture Artificial Intelligence Network Troubleshooting Business Transformation Troubleshooting (Problem Solving) +0 Google IT Support Desktop Support TEKsystems Spring Valley, NY*Hybrid Firewall Operations Flowcharts Communication User Accounts Issue Tracking Windows Domain Self-Motivation Professionalism Customer Service Technical Issues Technical Support Help Desk Support Business Valuation Wide Area Networks Workflow Management Local Area Networks Full Stack Development Artificial Intelligence Business Transformation Troubleshooting (Problem Solving) +0 Google IT Support Jr. Network & Technical Support Specialist TEKsystems White Plains, NY*On-Site Ipconfig Operations Leadership CompTIA A+ Apple IPad User Profile Communication Microsoft 365 Prioritization Issue Tracking Desktop Support Team Leadership Network Routing Customer Service Active Directory Windows Software Technical Support Help Desk Support Directory Service Business Valuation Wide Area Networks Local Area Networks Microsoft Windows 10 Information Technology Full Stack Development Artificial Intelligence Business Transformation Hardware Troubleshooting Troubleshooting (Problem Solving) Virtual Local Area Network (VLAN) Hardware Configuration Management Dynamic Host Configuration Protocol (DHCP) +0 ## Related Videos - [Navigating the Future of Junior Developers in Tech](https://www.wearedevelopers.com/videos/1280-navigating-the-future-of-junior-developers-in-tech) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready) ## Related Articles - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)