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# IT Systems Analyst

- **Company:** Salal Credit Union
- **Location:** Kenmore, WA, United States
- **Experience:** Experienced
- **Salary:** $69,784.0 - $86,632.0
- **Contract:** Permanent contract
- **Skills:** Business Software, Systems Analysis, Regression Testing, Test Scripts, Software Troubleshooting, Information Technology
- **Published:** August 8, 2026
- **Apply:** https://www.careerjet.com/jobad/use00d39e2b540f5e877b574d13d020b3a

## About the Role

Salal Credit Union is looking for a curious, detail-oriented problem solver to join our Information Technology team supporting Digital Banking. In this role, you'll help ensure our online and mobile banking experiences remain reliable, intuitive, and continuously improving.As an IT Systems Analyst, you'll play a key role in supporting and enhancing the systems that power our digital channels. You'll investigate issues, collaborate with business and technology partners, participate in system upgrades and testing, and shape improvements that make banking easier and more intuitive for our members.This role is ideal for someone who enjoys solving problems, digging into root causes, working cross-functionally, and communicating complex information in a way others can easily understand.This hybrid role requires onsite presence at our Northgate headquarters at least one day per week (Wednesday). The expected schedule is Monday through Friday, 40 hours per week, with periodic after-hours or
weekend support to meet business needs. What You'll DoServe as a primary Tier 2 support resource for online and mobile banking platforms, investigating issues and coordinating solutions with internal teams and vendors.Manage and prioritize support requests based on business impact, urgency, and member experience.Perform release validation, regression testing, and quality assurance activities for system enhancements, upgrades, and defect corrections.Collaborate with business partners, developers, and third-party vendors to troubleshoot issues and implement new functionality.Support digital banking initiatives through testing, configuration changes, implementation planning, and post-release validation.Communicate technical issues, risks, and solutions clearly to both technical and non-technical audiences.Create and maintain documentation, procedures, test scripts, and knowledge articles that improve team efficiency and support consistency.Analyze recurring issues, identify trends, and
recommend improvements to systems, processes, and member experiences.Perform routine system administration, reporting, monitoring, and configuration activities to ensure stability and performance. What You'll Bring:2+ years of experience supporting business applications, technology platforms, systems analysis, quality assurance, or similar technology functions.Experience troubleshooting software platforms, business applications, or member/customer-facing technology solutions.Strong analytical and problem-solving skills with the ability to investigate issues and identify root causes.Curiosity and a desire to understand how systems, processes, and business operations work together.Strong critical-thinking skills, including the ability to ask thoughtful questions, gather information from multiple sources, and work through ambiguity.Excellent verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences.Ability to work independently

## Description

SUMMARY This position is responsible for bridging business needs with technical solutions, ensuring that systems are efficient, secure, and aligned with organizational goals. Thi…

 + 5 days ago


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