> Markdown version of [/jobs/ext/1985260-desktop-support-senior-technician](https://www.wearedevelopers.com/jobs/ext/1985260-desktop-support-senior-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Desktop Support Senior Technician

- **Company:** TTEC
- **Location:** Concord, NC, United States
- **Experience:** Expert
- **Salary:** $62,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Virtual Private Networks (VPN), Peripherals, Information Technology, Laptops
- **Published:** August 8, 2026
- **Apply:** https://www.juju.com/job/00000000gm4tp2

## About the Role

+ Associate degree in Information Technology, Computer Science, or related field preferred.

 + Minimum 2-3 years of desktop support, help desk, or technical support experience.

 + Strong knowledge of Microsoft Windows operating systems.

 + Strong customer service orientation.

 + Excellent communication and interpersonal skills.

 + Ability to prioritize multiple tasks in a fast-paced environment

## Description

Your potential has a place here with TTEC's award-winning employment experience. As a Desktop Support Senior Technician working On Site in Charlotte, North Carolina, USA, you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

What You'll Do

The Desktop Support Technician is responsible for providing on-site technical support for call center operations, end users, desktop devices, peripherals, and production technologies. This role serves as the primary technical resource for incident resolution, workstation support, endpoint compliance, asset management, and operational readiness within a high-volume contact center environment.

During a Typical Day, You'll

 + Diagnose, troubleshoot, repair, and replace desktop and laptop computers, peripherals, and related equipment.

 + Provide in-person and remote technical support while maintaining high customer satisfaction.

 + Collaborate with Facilities, Network, Security, and Client Technology teams when issues impact production.

 + Monitor and maintain desktop compliance and endpoint health.

 + Troubleshoot workstation connectivity issues involving wired, wireless, VPN, and production network environments.


## Related Videos

- [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app)
- [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing)
- [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable)
- [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age)
- [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky)
- [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org)

## Related Articles

- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)