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# Help Desk Technician

- **Company:** TEKSYSTEMS INC.
- **Location:** Lowell, AR, United States
- **Experience:** Experienced
- **Salary:** $41,600.0 - $45,760.0
- **Contract:** Temporary contract
- **Skills:** Issue Tracking Systems, Networking Hardware, Information Technology
- **Published:** August 8, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17867571?backUrl=%2Fcareer%2F17867571%2FHelp-Desk-Technician-Arkansas-Lowell

## About the Role

We seek self-motivated and reliable candidates, who can work independently and find solutions to complete the job. Long-term employment with competitive pay and exceptional benefits for qualified candidates. We value relationships and invest in our employees., Help desk experience: 1-3 years (Preferred).
CCNA certification preferred.
Strong written and verbal communication skills.

## Description

Receive incident and information request calls from the customers for IT services, and service that call by resolving with point of contact.
Keep customers informed of the progress of their queries.
Analyze, isolate, research, and effortlessly explain step-by-step technical troubleshooting solutions related to software or hardware to provide a resolution.
Excellent attention to detail and follow-through.
Successfully translate complex technical information/instructions into a simple language that would ensure seamless troubleshooting.
Prioritize and escalate support based on the client/public impact.
Demonstrate problem-solving, conflict resolution, negotiation, and de-escalation skills.
Maintains confidentiality of all information, policies, and procedures as required by the Health Insurance Portability and Accountability Act (HIPAA) protocols.
Learning and supporting a variety of purpose-built software.
Continued familiarity with network devices and latest technologies.
Maintain the company's high standard of quality and professionalism regarding workmanship, customer relations, coworkers, behavior, and appearance.
Perform any other duties not specifically stated herein, but which your supervisor may assign.
*Skills*
Help desk support, Troubleshooting, Customer service, Service desk, Phone support, Ticketing system, Technical support
*Top Skills Details*
Help desk support,Troubleshooting,Customer service,Service desk
*Additional Skills & Qualifications*


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