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# Fitbit Products Support Specialist

- **Company:** Fitbit Products Support Specialistabout Mercier Consultancy Group
- **Location:** Barcelona, Spain
- **Salary:** €15,000.0 - €18,000.0
- **Contract:** Permanent contract
- **Skills:** Computing Platforms, Computer Literacy, Software Engineering, Fitbit
- **Published:** August 8, 2026
- **Apply:** https://www.adzuna.es/contact-us.html

## About the Role

+ Native or fluent Italian (spoken and written) is mandatory for this role.
 + Proven interest or passion for the Fitness & Wellness industry and health-conscious technology.
 + Valid EU passport (mandatory requirement for legal employment).
 + Exceptional communication skills with a focus on empathy, patience, and customer success.
 + Strong digital literacy and ability to learn new software platforms quickly.
 + Previous experience in technical support or customer service is highly preferred for those seeking jobs in Bulgaria.

## Description

We are currently seeking a passionate individual for the Italian Speaking Fitbit Products Support Specialist position in Bulgaria to join a leading team in the Fitness & Wellness industry. This is a unique opportunity to combine your technical support expertise with a genuine interest in wearable health technology, ensuring users across the Italian market receive premium assistance., + Provide expert, high-quality technical support to Italian-speaking customers regarding Fitbit wearable devices and applications.

 + Champion the Fitness & Wellness industry standards by resolving complex inquiries related to health data, activity tracking, and device synchronization.
 + Deliver personalized troubleshooting solutions, ensuring optimal user experience and high customer satisfaction scores.
 + Educate users on the advanced health monitoring features of Fitbit products to encourage a healthy and active lifestyle.
 + Maintain detailed documentation of customer interactions within the CRM system to improve service delivery.
 + Collaborate with international teams to identify trends in user hardware or software issues, providing feedback to improve future product iterations.
 + Represent the brand with professionalism and enthusiasm during every customer engagement.


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