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# ICT End-User HW/SW Support

- **Company:** Trigyn Technologies
- **Location:** Valencia, Spain
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Issue Tracking Systems, Microsoft Office, Data Logging, Information Technology
- **Published:** August 8, 2026
- **Apply:** https://www.jobleads.com/es/job/ee2440d82bf650ecd4f422f97b104d9f6

## About the Role

* Minimum one year of experience within an ICT customer-facing support role.
 * Demonstrated experience in working with Microsoft Office tools and other standard applications.
 * High school diploma.
 * Fluency in spoken and written English.

Desirable:

 * Working knowledge of CRM or any call logging/ticketing software.
 * Working experience with an international or culturally diverse organization.
 * Knowledge of the use of artificial intelligence tools.
 * ITIL Foundation certification.

## Description

* Act as the customer-facing point of contact for SGITT clients.
 * Document as-is procedures and propose improvements.
 * Provide first-level technical support to end-users via phone, email, or ticketing system.
 * Log, categorize, prioritize, and track incidents and service requests in the service management tool.
 * Escalate work orders to the tier 2 engineers.
 * Follow up on the clients' service requests under their purview.
 * Report on ticket volumes and related Service Level Agreements' KPIs.
 * Identify automation opportunities.


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