> Markdown version of [/jobs/ext/1986448-sr-technical-program-manager-new-service-operations](https://www.wearedevelopers.com/jobs/ext/1986448-sr-technical-program-manager-new-service-operations). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sr. Technical Program Manager, New Service Operations - **Company:** Tesla Motors - **Location:** Palo Alto, CA, United States - **Experience:** Expert - **Salary:** $144,800.0 - $217,200.0 - **Contract:** Permanent contract - **Skills:** Data Analysis, Confluence, JIRA, Spreadsheets, Customer Data Management, SQL Databases - **Published:** August 8, 2026 - **Apply:** https://jobs.localjobnetwork.com/apply/add/87981111/1 ## About the Role * Degree in Engineering, Business Administration, or related field, or equivalent experience * 5+ years in product or program management, operations, or related work with a strong focus on process improvement and operationalization; 8+ preferred; energy storage, grid-scale, or multi-product industrial aftermarket experience a plus * Proven ownership of intake-to-readiness workflows for offerings or obligations that deviate from a standard catalog - configuration-driven process design, gate criteria, cross-functional punch lists, and judgment to separate launch-blocking defects from waivable ones * Working fluency with contracts and service-level obligations - ability to translate commercial language into operational readiness checks (maintenance, monitoring, reporting, warranty) * Systems thinking for asset and customer data - comfort defining what must be true inInstallbase-class registries, warranty fields, monitoring, and customer reporting before an offering is runnable * Demonstrated ability to influence without authority across Sales, Commercial, Product, Field, Asset Management, and Engineering in a multi-region environment * SQL and modern work-tracking fluency (Jira/Confluence or equivalent) sufficient to interrogate funnel health and build the views you need when the system-of-record falls short ## Description Tesla Energy sells and services a growing set of offeringsthat stretch what the typical operational model is used tosupporting. Those obligations often reach the field beforesystemsare ready to run them.This role owns operationalizing new and non-standard service offerings for Energy. You will collaborate with Product and Sales to set parameters for what is standard vs non-standard, then build the intake-to-readiness machinery so obligations can be met - structured intake, maintenance readiness against contracts and SLAs, asset-management and customer-relationship enablement, and the customer-facing reporting path that proves we can deliver what was sold. You partner with Product, Commercial, Asset Management, Field Ops,Software, and industrial/residential/charginglifecycle teams- and you are measured on whether offerings go live with operational scaffolding in place. What You'll Do * Own the operational-offerings funnel end-to-end - detect non-standard and net-new obligations from Sales, Product, and Commercial signals; capture scope once; and drive them through readiness beforelaunch * Collaborate with Product and Sales to define parameters for standard vs non-standard offerings - so the organization knows whatis catalog vswhat requires operationalization investment * Develop, implement, and manage workflows for operationalizing new obligations and processes -functionalgroup needs (Asset Management,Fleet Management,tooling, training, warranty, customer reporting), exit criteria, and punch lists to zero or documented waiver * Evaluate maintenance and service readiness across the fleet against contracts and SLAs - ensure obligationswillbe met before steady-state ops is asked to run them * Enable asset management and customer relationship paths for new offerings -configuration, warranty fields, monitoring hooks,and customer reporting without one-off spreadsheets * Drive execution readiness across partner orgs- sequence PMs in Product, Engineering, Field, Asset Management, and Commercial to committed deliverables; escalate when timelines and sold obligations diverge * Build the system-of-record and KPI layer for offerings in flight - funnel visibility, gate status, pre- vs post-launch defects, time-to-operational-stability, and effectiveness monitoring with Data/Analytics and Operations so workflows improve underload ## Related Videos - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [42 x 2 Canvases Later: Two Years, Two Minds, Many Lessons](https://www.wearedevelopers.com/videos/1458-42-x-2-canvases-later-two-years-two-minds-many-lessons) - [A Founder's Journey : From Startup Chaos to Purposeful Growth](https://www.wearedevelopers.com/videos/1926-a-founder-s-journey-from-startup-chaos-to-purposeful-growth) - [Fleet Management - Reinvented](https://www.wearedevelopers.com/videos/473-fleet-management-reinvented) ## Related Articles - [How software is steering vehicle technology](https://www.wearedevelopers.com/magazine/515-how-software-is-steering-vehicle-technology) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Should Tech Managers Be Developers First? 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