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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer (TSE) MDP - **Company:** Applied Materials - **Location:** Austin, TX, United States (Remote available) - **Experience:** Expert - **Salary:** $96,000.0 - $132,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, Computer Programming, SAP (Applications) - **Published:** August 8, 2026 - **Apply:** https://www.careerbuilder.com/job-details/technical-support-engineer-tse-mdp-austin-tx--49e16bb3-e1fa-47ed-98c6-94d79e6b382a ## About the Role * Education: Bachelor's degree or equivalent in technical field * Skills: * Ability to work independently and as part of a team * Strong organizational and time management skills * Excellent interpersonal and communication skills * Ability to handle stressful situations and effectively manage difficult problems * Familiar with suite of Microsoft Apps, and internal ones such as SAP, VSPI, and ARK * Languages: English (written and verbal) * Years of Experience: + 5 years of experience with Applied Materials Endura products * Work Experience: Minimum 5 years of semiconductor fab experience Additional Information * Working hours: Mon-Fri 8 hr per day * Travel: Yes, generally 25% of the time, but could be as high as 50%., 1st Level Support, Analysis Skills, Artificial Intelligence (AI), Best Practices, Coaching, Communication Skills, Customer Support/Service, Design For Excellence (DFX), Electronics, English Language, Identify Issues, Internet of Things, Interpersonal Skills, Leadership, Material Science, Materials Engineering, Microsoft Windows System Internals/Programming, On Site Support, Organizational Skills, Process Improvement, Product Lifecycle, Product Support, Product/Service Launch, Root Cause Analysis, SAP, Semiconductors, Team Player, Technical Publications, Technical Support, Time Management ## Description * Support multiple technical escalations, resolve with focus on time to resolution and quality of work * Attend customer field issues meetings with FSO, collaborate with BU engineers * Recommend best practices to improve products, processes, or services. * Publishing Technical Lessons Learned, troubleshooting guides, technical (ET) papers, etc. * Provide on-site coaching to FSO * Provide Alpha and Beta Site support * Support NPI development early in the product life cycle, and at key customer sites * Support BU DFx (Design for Service / Install) projects * Create, or collaborate in creation of, innovative advanced trouble shooting tools Leadership: Provides coaching to colleagues with less experience; may lead small projects with manageable risks and resource requirements. Problem Solving: Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information and data. Impact: Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies. Interpersonal Skills: Explains difficult or sensitive information; works to build consensus. Manage difficult situations in stressful environments. Business Expertise: Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market. ## Related Videos - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Independently together: how micro-applications improve developer experience + app performance](https://www.wearedevelopers.com/videos/452-independently-together-how-micro-applications-improve-developer-experience-app-performance) - [Photonic Computing: Programming a New Class of AI Accelerators (incl. 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