> Markdown version of [/jobs/ext/1986937-iam-operations-analyst](https://www.wearedevelopers.com/jobs/ext/1986937-iam-operations-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IAM Operations Analyst - **Company:** TEKSYSTEMS INC. - **Location:** Austin, TX, United States (Remote available) - **Experience:** Experienced - **Salary:** $52,000.0 - $56,160.0 - **Contract:** Temporary contract - **Skills:** Cyber Security, Identity and Access Management, Role-Based Access Control, User Provisioning Software, Servicenow - **Published:** August 8, 2026 - **Apply:** https://dejobs.org/x/x/E722EF8FC79349058C67C4AE60088253/job/ ## About the Role * Bachelor's degree or a minimum of 3 years Information Security experience (Work Experience substituted for degree as applicable) * Experience with Identity Access Management Life cycle - Access (Governance, provisioning/De-provisioning, Role Based Access Controls * Understanding of IAM framework and technologies to ensure "Right People Have the Right Access" * Understand the importance of facilitating Identity and Access Management (Requests processing/review/access authorization) * Task execution utilizing Ticket request management with ServiceNow or equivalent Ticket management system (Remedy. Etc.) * Understanding or knowledge of "Least Privileged" access management methodology in line with Segregation of Duties /SOX guidelines * Ability to lead and ensure proper communication, quick resolution and crisis management. * Ensure adherence to policies and standards are executed at all levels. * Ability to perform trend analysis and identify and resolve incidents and access related issues quickly, as well as having the ability to troubleshoot/escalate access failures, identify root cause and fix issues. * Fundamental understanding of risk management ## Description While candidates will be working 100% remote, they have to be 40 miles from a core location. The locations are in Austin, TX. San Diego, CA. Fort Mill, SC. Tempe, AZ, NYC, NY 1. 3+ years of Provisioning/Deprovisioning user access 2. Creation & Modification of application accounts for user request 3. Modification of application accounts as required within designated SLA's 4. Ideally, ServiceNow experience since that is what the client utilizes One thing to note- ensure people understand due diligence. Don't be a robot and just believe every ticket that comes through, make sure you are taking the time to ensure it is accurate before completing it., The Information Security Analyst will support the Information Security Identity and Access Management Operations department in executing the provisioning and de-provisioning of user access to company applications and platforms. Daily responsibilities to include but not limited to: * Provide daily metrics of IAM Operations ServiceNow ticket queue (Pending, Closed, In progress, Missed SLA, Team staffing) * Monitor, review, assign, and complete task assignments using ServiceNow platform. * Complete resolution of service catalog requests, including identification of the source of the request and the level of support required to complete request. * If required, take manual approval from the respective approvers at the client to complete the service request. * Mailbox management: Handling multiple Mailbox for Technology Access management * Ensure compliance with all technical procedures, user guides and run books to run operations * Troubleshooting of issues/incidents related to any access provisioning remotely and provide root cause analysis ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [How to govern Vibe Coding for the Enterprise](https://www.wearedevelopers.com/videos/100290-how-to-govern-vibe-coding-for-the-enterprise) - [Kubernetes Security Best Practices](https://www.wearedevelopers.com/videos/1411-kubernetes-security-best-practices) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [Walking Into The Era of Supply Chain Risks](https://www.wearedevelopers.com/magazine/106-walking-into-the-era-of-supply-chain-risks) - [Now is the time for industrialized software development](https://www.wearedevelopers.com/magazine/601-now-is-the-time-for-industrialized-software-development) - [Understanding and Mitigating Common Web Vulnerabilities](https://www.wearedevelopers.com/magazine/565-understanding-and-mitigating-common-web-vulnerabilities) - [Events like RSAC Get You CISOs. Developers Decide What Actually Gets Deployed.](https://www.wearedevelopers.com/magazine/693-events-like-rsac-get-you-cisos-developers-decide-what-actually-gets-deployed)