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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Software Engineer - **Company:** Coinbase, Inc. - **Location:** Saint Paul, MN, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Software Debugging, Distributed Systems, Software Engineering, TypeScript, Web Application Frameworks, ReactJS, Caching, Backend, Api Design - **Published:** August 8, 2026 - **Apply:** https://www.juju.com/job/00000000gm5yts ## About the Role * 5+ years of software engineering experience building and operating production full-stack web applications, with hands-on proficiency in React (or similar modern frontend frameworks) with TypeScript and backend API development in Go. * Demonstrated experience designing and shipping customer-facing experiences in close partnership with Product and Design, not solely backend or platform systems. * Proven track record with distributed systems and production fundamentals including API design, caching, observability, debugging, incident response, and operational reliability. * Experience integrating AI/ML or third-party platform capabilities into production applications with engineering rigor around guardrails, testing, and rollout. * Track record of delivering measurable product outcomes across cross-functional teams, including translating ambiguous problem spaces into shipped solutions. * Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality. ## Description The CEE Surfaces team, part of Coinbase's Customer Experience & Engagement org within EAA, owns the customer- and agent-facing support experiences across Help Center, chat, in-product entry points, and agent tools. We're hiring a Senior Software Engineer to build and scale high-impact CX journeys spanning React/TypeScript frontends, Go backend services, and integrations with the CEE Foundations and Intelligence layers. You'll ship reliable, measurable features that improve automation, resolution quality, and customer satisfaction across every support surface. *What you'll do:* * Build end-to-end full-stack features across React/TypeScript frontends and Go backend services for Help Center, chat, and agent-facing workflows. * Partner with Product, Design, CX Ops, and peer engineering teams to turn high-volume customer problems into intuitive self-serve and assisted-support experiences. * Own APIs, service integrations, and UI flows that connect Surfaces with CEE Foundations and Intelligence capabilities, including routing, procedures, data-plane integrations, and evaluation systems. * Drive CX outcomes through experimentation, instrumentation, and iterative delivery, using metrics such as containment, AtR, CSAT, and escalation rates. * Lead integration of AI/ML and vendor capabilities into customer and agent experiences with appropriate guardrails, observability, and rollout discipline. * Strengthen production reliability through on-call participation, incident response, debugging, and mentoring engineers on full-stack design, testing, and deployment practices. ## Related Videos - [Inside Bitpanda's Tech Stack: Scaling a European Fintech Leader - Markus Dorner](https://www.wearedevelopers.com/videos/1979-inside-bitpanda-s-tech-stack-scaling-a-european-fintech-leader-markus-dorner) - [Developing the Backend with Stefan Lingler, CTO at Shpock](https://www.wearedevelopers.com/videos/100360-developing-the-backend-with-stefan-lingler-cto-at-shpock) - [Watch Tests Go Brrrr! : Getting Started with Cypress in ReactJS](https://www.wearedevelopers.com/videos/282-watch-tests-go-brrrr-getting-started-with-cypress-in-reactjs) - [HTTP headers that make your website go faster](https://www.wearedevelopers.com/videos/1676-http-headers-that-make-your-website-go-faster) - [Meet Your New BFF: Backend to Frontend without the Duct Tape](https://www.wearedevelopers.com/videos/682-meet-your-new-bff-backend-to-frontend-without-the-duct-tape) - [WeAreDevelopers LIVE - Bitpanda’s AI First Approach](https://www.wearedevelopers.com/videos/1841-wearedevelopers-live-bitpanda-s-ai-first-approach) ## Related Articles - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [What is Software Engineering in the Age of AI?](https://www.wearedevelopers.com/magazine/640-what-is-software-engineering-in-the-age-of-ai) - [Dev Digest 159: AI Pipelines, 10x Faster TypeScript, How to Interview](https://www.wearedevelopers.com/magazine/563-dev-digest-159-ai-pipelines-10x-faster-typescript-how-to-interview) - [The Best X (Twitter) Accounts for Developers](https://www.wearedevelopers.com/magazine/294-the-best-x-twitter-accounts-for-developers) - [How we Build The Software of Tomorrow](https://www.wearedevelopers.com/magazine/120-how-we-build-the-software-of-tomorrow) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers)