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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Morpheus Enterprise and Morpheus VM Essentials Support Engineer - **Company:** Hewlett-Packard Enterprise - **Location:** Fort Collins, CO, United States - **Experience:** Expert - **Salary:** $111,000.0 - $211,000.0 - **Contract:** Permanent contract - **Skills:** DevOps, Design of User Interfaces, Automation of Marketing, Software Engineering, Cloud Platform System, Kubernetes, Information Technology - **Published:** August 8, 2026 - **Apply:** https://www.careerjet.com/job/us0d63aa067a7cc24648451759b1f1630c/eaa ## About the Role Senior engineers with deep expertise in virtualization, cloud orchestration, multi-tenant architectures, or enterprise datacenter operations. Knowledge and Skills * Bachelor's or Master's degree in Software Engineering, Computer Science, or equivalent * 7+ years of deep technical experience in virtualization, cloud management, or enterprise support. * Expertise in hypervisor internals, orchestration platforms, or large-scale datacenter design. * Track record of leading escalations, RCAs, and cross-functional engagements. * Ability to influence product quality and drive architectural improvements. * Provides guidance and mentoring to less experienced engineers. * Excellent written and verbal communication skills; mastery in English language. * Ability to troubleshoot, isolate, and resolve complex problems. * Ability to quickly learn products/technologies to a deep level. * Experience in effectively dealing with difficult people and process situations. * Ability to work effectively with colleagues and customers across time zones, geographic, and cultural boundaries. * Strong conflict resolution skills. * Drive for taking ownership of problems and self-development. * Excellent judgment, flexibility and perseverance. * Ability to effectively manage many responsibilities at the same time. * Solid decision making and negotiating skills. * Flexibility to adapt to changing priorities and business requirements. * Curiosity, fearlessness and willingness to jump into ambiguous technical situations ## Description This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE office., * Provide technical support for VM Essentials and Morpheus Enterprise deployments across on-prem, hybrid, and cloud environments. * Diagnose and troubleshoot issues related to virtualization, compute, storage, networking, and automation platforms. * Drive timely resolution of support cases in alignment with SLAs. * Assist customers during PoC cycles with configuration validation, environment readiness, and blocker resolution. * Document solutions, FAQs, and best practices to improve internal knowledge bases. * Collaborate with cross-functional teams including Product, Engineering, and Sales Engineering to ensure customer success. Senior Support Engineer Acts as the highest technical escalation point and subject matter expert. Responsibilities: * Own highest-severity escalations, critical customer incidents, and RCA activities. * Provide architectural guidance to customers and internal teams. * Collaborate closely with Engineering on defect reproduction, triage, and product maturity. * Develop tools, automation, and processes to improve support efficiency. * Serve as a mentor/technical leader for the entire support organization. * Influence product roadmap through field insights and complex deployment learnings., HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. Recruitment Fraud Alert We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications. All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual's own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately., Morpheus Software Principal UI/UX engineer This role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office. Who We … + 21 days ago, Senior DevOps Engineer This role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office. 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