> Markdown version of [/jobs/ext/1988829-name-change-administrator](https://www.wearedevelopers.com/jobs/ext/1988829-name-change-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Name Change Administrator - **Company:** Westgate Resorts - **Location:** Ocoee, FL, United States - **Experience:** Starter - **Salary:** $73,450.0 - $132,775.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Databases, Document Management Systems, Microsoft Office - **Published:** August 8, 2026 - **Apply:** https://www.careerjet.com/job/usab408b7e3f5292f198ca0444b77d42fb/eaa ## About the Role To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. What You Will Bring: * High School Diploma or GED required. * Minimum 1-2 years of experience in customer service, contract processing, timeshare operations, real estate administration, title processing, mortgage servicing, hospitality, or related industries. * Bilingual in English and Spanish required, with the ability to speak, read, and write fluently in both languages. * Experience managing high-volume inbound and outbound customer interactions. * Strong verbal and written communication skills. * Excellent customer service and relationship-building abilities. * Strong organizational, multitasking, and time-management skills. * Ability to review documentation accurately and maintain attention to detail. * Proficiency in Microsoft Office Suite, including Outlook, Excel, Word, and Teams. * Ability to learn new systems, databases, and document management platforms. * Ability to work independently and collaboratively in a fast-paced environment. * Experience with timeshare ownership transfers, deed processing, title services, contract administration, escrow, mortgage servicing, or real estate transactions. * Knowledge of probate processing, trust administration, estate transfers, divorce settlements, and ownership documentation requirements. * Experience in a call center, customer contact center, or phone-based support environment. * Experience reviewing legal documents and ownership records. * Hospitality, resort operations, or vacation ownership industry experience. * Customer service experience supporting both English- and Spanish-speaking customers. ## Description Westgate Resorts is seeking a Bilingual Name Change Resale Processor to support timeshare ownership transfers, resale transactions, name changes, and account maintenance activities. This role serves as a primary point of contact for owners, closing companies, real estate professionals, brokers, title agencies, attorneys, and internal teams regarding ownership record updates and transfer requirements. The ideal candidate will have experience in customer service, call center operations, timeshare administration, title processing, deeding, contract processing, real estate transactions, mortgage servicing, or hospitality operations. This position requires strong attention to detail, excellent communication skills, and the ability to review legal documents while providing exceptional customer service in both English and Spanish. This is a high-volume, phone-based position requiring frequent interaction with owners and third-party organizations throughout the ownership transfer process. What You Will Do: * Process timeshare ownership transfers, resale transactions, ownership changes, account updates, and contract modifications. * Review and process ownership transfer requests involving trusts, probate, estates, divorce settlements, inheritance transfers, and legal name changes. * Evaluate legal documentation including deeds, trust agreements, court orders, death certificates, probate documents, and transfer paperwork. * Verify ownership information and ensure documentation complies with company policies and legal requirements. * Maintain accurate ownership records and update account information within company systems. * Serve as the primary point of contact for owners, brokers, attorneys, title companies, closing companies, and internal departments. * Handle a high volume of inbound and outbound customer service calls regarding ownership transfer requirements, timelines, fees, and documentation. * Respond to inquiries through phone, email, and written correspondence while maintaining a professional and customer-focused approach. * Educate owners and external parties regarding transfer procedures, documentation requirements, and processing expectations. * Research account histories and ownership records to identify and resolve transfer issues. * Communicate with customers and third parties to obtain missing documents and correct discrepancies. * Coordinate with internal departments to ensure ownership records and contract information are updated accurately. * Escalate complex ownership issues, legal concerns, and customer disputes to management when appropriate. * Ensure compliance with company policies, department procedures, and applicable legal requirements. * Maintain detailed transaction records and documentation throughout all stages of the transfer process. * Monitor processing timelines and service-level expectations to ensure timely completion of ownership transfers. * Participate in process improvement initiatives, special projects, and departmental support activities. * Maintain confidentiality of customer records and sensitive information., SUMMARY: Assists Human Resources Manager with various Human Resources administrative functions and performs administrative duties related to the operations of the branch or office… + 19 days ago ## Related Videos - [A guide for effective talent acquisition and sustainable integration of international employees](https://www.wearedevelopers.com/videos/1081-a-guide-for-effective-talent-acquisition-and-sustainable-integration-of-international-employees) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - ["Workation - the (new) freedom to work"](https://www.wearedevelopers.com/videos/1086-workation-the-new-freedom-to-work) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [Top HR Tech Conferences in 2024](https://www.wearedevelopers.com/magazine/303-top-hr-tech-conferences-in-2024) - [Swiss Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/323-swiss-business-culture-and-etiquette) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany)