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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technology - Tech 1 - Systems Support Specialist - **Company:** Waxahachie ISD - **Location:** Waxahachie, TX, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, Desktop Computing, Remote Access Technology, Peripherals, Computer Equipment - **Published:** August 8, 2026 - **Apply:** https://api.schoolspring.com/api/Jobs/5876073?domainName= ## About the Role Educaton/Certification * High School Diploma or GED, preferred * A+ Certification, preferred * Dell repair certification Special Knowledge/Skills * Broad knowledge of computer hardware and software applications. * Ability to detect and resolve problems. * Familiar with a variety of the front offices concepts, practices and procedures * Excellent organizational, communication and interpersonal skill * Knowledge of various operating systems (Windows) * Must possess personal qualities related to respect for the rights and confidentiality of others Experience * One (1) years experience installing, maintaining and repairing computers and peripherals. ## Description Provide technical support to customers via phone or remote access on all district supported hardware, software applications and peripherals. Troubleshoot problems and determine source, and advise on appropriate action, * Respond to questions from callers and walk-ins; remotely assist administrators and staff offices with technology problems in classrooms and labs as needed. * Fullfill work orders assigned and re-assign work orders as needed. * Documents, tracks, and monitors the problem to ensure a timely resolution. * Identifies, researches, and resolves technical problems. * Update Hardware/Software Price Listing on ATN website. * Development procedures for Helpdesk operating/procedure manuals. * Document resolutions for future reference. * Assist with system and operations support relative to the maintenance and enhancement of pc support. * Assist with periodic user satisfaction surveys and track user problem trends; create reports based on information provided from user surveys and trends. * Become familiar with available help resources; stay updated on campus technology changes or problems. Safety * Operate tools and equipment according to prescribed safety procedures. * Follow established safety procedures and techniques to perform job duties, including lifting,climbing and carrying. * Correct unsafe conditions in the work area and report any conditions that are not correctable to the supervisor immediately. * Other duties as assigned. Professional Conduct * Demonstrates ability to remain calm and withstand pressures * Flexible to changes in routine and adapts quickly to changing situations * Reliable and responsible attendance and punctuality * Demonstrates respect, courteous to peers and visitors and assist fellow workers willingly * Avoid speaking ill of the district and district personnel * Perform other duties as assigned by the supervisor or other administrator that are consistent with the general requirements and qualifications for the position ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Back(end) to the Future: Embracing the continuous Evolution of Infrastructure and Code](https://www.wearedevelopers.com/videos/440-back-end-to-the-future-embracing-the-continuous-evolution-of-infrastructure-and-code) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)