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# Sr. Analyst for Knowledge & Content Management (Remote)

- **Company:** Maximus, Inc.
- **Location:** Portland, ME, United States (Remote available)
- **Experience:** Expert
- **Salary:** $80,000.0 - $120,000.0
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Document Management Systems, Knowledge Management, Microsoft SharePoint
- **Published:** August 8, 2026
- **Apply:** https://www.careerjet.com/job/us611956abbb6e8bc3846636543b712e88/eaa

## About the Role

Bachelor's degree with 5+ years of experience.

 - Advanced degree or professional designation preferred.
 - Develops solutions to a variety of complex problems.
 - Work requires considerable judgment and initiative.
 - Exerts some influence on the overall objectives and long-range goals of the organization.
 - 5+ years combined experience in the following areas: knowledge/content management, analytics, business writing, plain language, and immigration law.
Preferred:

 - Relevant experience working within the US federal government (federal employee or federal contractor).
 - Experience working at a contact center and deep knowledge of contact center trends and best practices as it relates to knowledge/content management.
 - Experience developing content tailored to the needs of contact center agents and customers.
 - Certifications such as Certified Knowledge Manager (CKM) or AIIM Certified Information Professional (CIP).
Please Note: Candidate selected will be subject to a Government background investigation and must meet eligibility and suitability requirements for a Public Trust Clearance. U.S. Citizenship is required, per contract requirements.

## Description

Build and maintain knowledge base in SharePoint.

 - Build document management processes and procedures.
 - Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
 - Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
 - Create hierarchy and ownership structure to sustain knowledge management.
 - Empower contributions from key stakeholders to improve the knowledge base.
 - Design and implement work flows to manage documentation process.
 - Establish standard templates for all documentation for the teams to utilize in document creation.
 - Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
 - Create, promote and apply best practices for writing, style and content in Microsoft style.
 - Create training material in support of the Knowledge management process.
 - Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
 - Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint., Essential Duties and Responsibilities: - Build and maintain knowledge base in SharePoint. - Build document management processes and procedures. - Assess knowledge base needs, in…
 + 21 hours ago
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