> Markdown version of [/jobs/ext/1990430-platform-support-analyst-i](https://www.wearedevelopers.com/jobs/ext/1990430-platform-support-analyst-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Platform Support Analyst I - **Company:** The Trade Desk - **Location:** New York, NY, United States - **Experience:** Experienced - **Salary:** $48,200.0 - $88,300.0 - **Contract:** Permanent contract - **Skills:** HTML, Microsoft Excel, Artificial Intelligence, Confluence, JIRA, HTML5, Big Data, Databases, Issue Tracking Systems, Pivot Tables, Scrum Methodology, Salesforce.Com, SQL Databases, Tableau (Software), Postman, Adserver, Vertica, SQL Server Management Studio (SSMS) - **Published:** August 8, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17873970?backUrl=%2Fcareer%2F17873970%2FPlatform-Support-Analyst-I-New-York-New-York ## About the Role * Bachelor's Degree from a four-year university or relevant substitute experience * 3+years relevant work experience as atechnicalsupport representative in a small or medium sized business * 2+ years of AdTech experience (Advancedknowledge of RTB, DSPs, ad exchanges, aggregators, ad servers, and other optimization platforms) * Outstanding troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionallyand cross-regionally as part of an agile Global team. * Strong client facing skills with the ability toassistin de-escalatingissues * StrongSQL and HTML experience * Advanced MS Excel skills: ability to draw insights from large datasets, use of pivot tables, formulas, etc. * Ability to useindependent judgement, decision-making, and unique approachestoroutinelytroubleshootproblems related toAdTechand user experienceissues. * Effective time management skills - ability to prioritize and meet deadlines * Outstanding written and verbal communication skills, includinganability to explain complex subjects to a non-technical audience. * Proficient in AI tools * Lighton-call/after-hourssupport. Bonus Traits: * Experience in one of more of the following Salesforce, Jira, Confluence, Postman, Vertica, SSMS, Tableau * Experience with one or more ofthe followingAdTechspecific troubleshooting skills: offline attribution, tracking tags, pixels, html5 creatives, discrepancies, campaign troubleshooting/optimization * Experience in agile/scrum or related collaborative workflow #LI-LM2 ## Description As a Platform Support Analyst, you will use your customer-facing skills, relationship-building skills, and technical competence to help our Business Teams have excellent Platform experiences and provide top notch Platform Support. This role is for highly motivated, customer-centric, and self-directed individuals, who are interested in learning and supporting a groundbreaking media buying platform built for the open internet. Responsibilities include developing positive relationships with multi-functional partners such as Customer Service, Engineering, Product Managers, Technical Account Managers, and more to help facilitate platform improvements and drive customer experience. There is plenty of room for advancement in this role within the department or otherwise within our company. What you'll do: * Support forplatformissues; ensuring that incidents within our platform or tools are addressed within established SLAs * Multi-task, manage, and resolvetechnicalsupport requests * Problem-solving and troubleshooting * Executingstoredprocedures and querying our database using SQL. * Maintain the company's ticketing system; answer, troubleshoot, and resolve various technical issues related to The Trade Desk's trading platform. * Take initiative to develop innovative and immediateremediesto satisfy client needs while advocating for more permanentsolutionswith our Engineering or Product Teams where needed. * Contribute to the company's Knowledge Base by creating and managing newdocumentationwhile improving existingdocumentation. * Coordinate in-depth training on support-related tools and processes. * One to one mentoring and helping team membersontechnical case work. * Ensure trackability on allcase and project work, toprovidedata driven insights to the business. * Use AI tooling toassistwith daily tasks andto helpidentifyareaswhere support could improve workload reduction * Work with clients to help address issues and areas of frustration ## Related Videos - [The Resilience of the World Wide Web](https://www.wearedevelopers.com/videos/1281-the-resilience-of-the-world-wide-web) - [Behind the Curtain: How Recruiters Shortlist Devs in an AI-Driven Market and How You Stand Out](https://www.wearedevelopers.com/videos/100229-behind-the-curtain-how-recruiters-shortlist-devs-in-an-ai-driven-market-and-how-you-stand-out) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Building Talent Acquisitions Teams](https://www.wearedevelopers.com/videos/1496-building-talent-acquisitions-teams) - [Can SVG be fast? 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