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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** HDR, Inc. - **Location:** Portland, OR, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, AutoCAD, Software Applications, MicroStation, ProjectWise, Enterprise Software Applications, Peripherals, Information Technology, Network Server - **Published:** August 8, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17874655?backUrl=%2Fcareer%2F17874655%2FIt-Support-Specialist-Oregon-Portland ## About the Role * Knowledge of MicroStation, AutoCAD, ProjectWise and/or GIS * This position may include travel * Working knowledge of Windows 11/M365. * Knowledge of A&E Industry * Associate's degree in Computer Science/MIS-related area or equivalent work experience, * Associate's degree in Computer Science/MIS-related area or equivalent work experience * A minimum of 1 year of experience in technical support of PC, networks and servers * Excellent working knowledge of personal computer and peripherals * Experience in systems operations and maintenance * Working knowledge of Windows 7/10/365 and Windows 2003/2008/2012 Server. * Working knowledge of Microsoft Office applications * Excellent client service, interpersonal and communication skills * Self-starter able to handle multiple tasks and deadlines with minimal supervision * Schedule & Presence: This on-site role supports 24/7 operations through real-time collaboration, standard shifts occur within a 6:00 AM - 6:00 PM window, Monday through Friday. Additionally, this position requires scheduled on-call flexibility and the ability to remain reasonably reachable during off-hours for critical business continuity. ## Description In the role of IT Support Specialist, we'll count on you to: * Apply technology to address business needs and constraints * Assist staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources * Combine a breadth of IT technical expertise with an overriding concern and urgency for excellent customer service * Participate in enterprise-wide IT projects and initiatives * Diagnose system hardware, software, and operator problems * Provide advanced troubleshooting on complicated IT issues * Provide support for software applications * Provide desk side training upon request for enterprise applications * Request hardware and software through the requisition system as directed by their supervisor * Provide hardware support, printer and printing support * Assist the IT Support team with the inventory management of desktops, laptops, printers, and other personal hardware assets * Assist the IT Support team with software inventory where required * Provide local office coordination and communication of technical support topics/issues of interest * Understand client business needs and effectively match client business needs to technology solutions to implement desired solutions * Work with Systems Administrators in performing IT infrastructure processes and procedures assigned to the team. * Perform other duties as needed ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)