> Markdown version of [/jobs/ext/1990464-it-help-desk-support](https://www.wearedevelopers.com/jobs/ext/1990464-it-help-desk-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Support - **Company:** Sterling Engineering - **Location:** West Columbia, SC, United States - **Experience:** Experienced - **Salary:** $49,920.0 - $52,000.0 - **Contract:** Temporary to permanent - **Skills:** Zebra (Programming Language), Microsoft Windows, Active Directory, Information Systems, System Configuration, Desktop Computing, Network Troubleshooting, Microsoft Software, Windows Servers, Network Administration, Server Administration, Server Supported Gaming, TCP/IP, Transmission Control Protocol (TCP), Connectivity Problems, Peripherals, Guidewire PolicyCenter, Information Technology, Network Support, Laptops, Network Server, Servicenow, User Accounts - **Published:** August 8, 2026 - **Apply:** https://www.careerbuilder.com/job-details/it-help-desk-support-west-columbia-sc--909af74d-5567-4845-b43d-538ea687b063 ## About the Role * 2-5 years of IT Support or Help Desk experience. * Strong knowledge of Windows Server environments, including building, configuring, and supporting servers. * Solid understanding of network troubleshooting, TCP/IP, switches, and connectivity issues. * Hands-on experience with Active Directory, Windows 11, Microsoft 365, and ServiceNow. * Strong troubleshooting skills across desktops, laptops, printers, peripherals, and production technology. * Experience supporting Xerox printers is required; familiarity with Zebra and Brady printers is preferred. * Manufacturing IT experience is a plus but not required. * Strong communication skills and the ability to support both office and production users., Administrative Skills, Asset Management, Communication Skills, Computer Workstations, Desktop PC, Establish Priorities, Hardware Administration, Help Desk, Identify Issues, Information Technology & Information Systems, Laptop PC, Manufacturing, Microsoft Active Directory, Microsoft Product Family, Microsoft Windows Server, Microsoft Windows System Administration, Network Administration/Management, Network Support, On Site Support, Operational Support, Printers, Printing, Problem Solving Skills, Production Support, Server Maintenance, Server Support, ServiceNow, Software Administration, Systems Administration/Management, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, User Account Administration ## Description We're seeking an IT Help Desk Support with strong server knowledge and hands-on technical troubleshooting experience to support a busy manufacturing facility on 2nd shift. This role is ideal for someone who enjoys solving complex technical issues, supporting production operations, and working with both end users and critical IT infrastructure. You'll be a key member of the onsite IT team, providing advanced help desk support while assisting with server administration, network troubleshooting, and hardware support across the facility., * Provide Help Desk support for hardware, software, network, and server-related issues. * Troubleshoot and resolve escalated desktop, laptop, printer, and connectivity problems. * Build, configure, deploy, and maintain Windows servers while assisting with server administration and maintenance. * Support and troubleshoot network connectivity issues, working with switches, Active Directory, and enterprise infrastructure. * Install, configure, and support Windows 11 workstations and Microsoft applications. * Manage user accounts, permissions, and security through Active Directory. * Utilize ServiceNow to document, prioritize, and resolve support requests. * Support and troubleshoot production and office printing environments, including Xerox printers. Experience with Zebra and Brady label printers is a plus. * Assist with PC imaging, deployments, upgrades, and IT asset management. * Provide onsite technical support for both office personnel and manufacturing floor employees. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Software Developer Salary in South Africa](https://www.wearedevelopers.com/magazine/232-software-developer-salary-in-south-africa) - [Frontend Developer Salary in South Africa](https://www.wearedevelopers.com/magazine/234-frontend-developer-salary-in-south-africa) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)