> Markdown version of [/jobs/ext/1990528-deskside-support-technician](https://www.wearedevelopers.com/jobs/ext/1990528-deskside-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Deskside Support Technician

- **Company:** Kyndryl, Inc.
- **Location:** Phoenix, AZ, United States
- **Experience:** Expert
- **Salary:** $38,400.0 - $65,040.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Network Connections, Software Engineering, Information Technology, Servicenow
- **Published:** August 8, 2026
- **Apply:** https://www.juju.com/job/00000000gm4rsc

## About the Role

+ 5 years of experience in a large Enterprise environment that includes:

 + Windows 11 support

 + Microsoft 365 support experience

 + End user network connectivity troubleshooting

 + Experience with Service Now

 + Solid Soft Skills - experience working with customers face to face

 + Experience in a manufacturing environment is not required but preferred.

Preferred Skills and Experience

 + Bachelor's degree in Computer Science, Information Technology, or related technical field

Important Notes:

 + As part of our client's onboarding requirements, successful candidates must pass a pre-employment drug test prior to starting.

 + Due to client and compliance requirements, candidates must be U.S. citizens and reside within the United States.

## Description

We are seeking a proactive and personable **Deskside Support Technician** to join our client's onsite IT support team. This role is ideal for someone who thrives in face-to-face environments and enjoys solving technical issues directly with end users. Candidate must reside within 30-50 miles of one of the client's designated cities (list below under important notes)., + Provide **Level 2 (L2) deskside support** for laptops, desktops, and peripheral devices.

 + Deliver **hands-on, deskside support** by sitting with employees to troubleshoot and resolve hardware and software issues.

 + Assist with device setup, configuration, and maintenance.

 + Escalate complex issues to higher-level support teams as needed.

 + Maintain accurate records of support requests and resolutions.

 + Ensure excellent customer service and user satisfaction in all interactions.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. Whether you want to explore opportunities such as Service Delivery Management, Workplace Modernisation or Workplace Virtualization - Kyndryl is dedicated to your professional journey.


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Developers don't need onboarding, do they? The balance between corporate culture and day-to-day project work.](https://www.wearedevelopers.com/videos/1063-developers-don-t-need-onboarding-do-they-the-balance-between-corporate-culture-and-day-to-day-project-work)
- [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky)
- [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing)
- [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab)
- [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)