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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Incident Manager - **Company:** Cisco Systems, Inc. - **Location:** United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Amazon Web Services, Microsoft Azure, Databases, Linux System Administration, MySQL, Network Monitoring, Network Administration, Ansible, Virtualization Technology, Google Cloud, Multi-Cloud, Virtual Computing, Splunk, Cisco, Servicenow - **Published:** August 8, 2026 - **Apply:** https://us.experteer.com/career/view-jobs/incident-manager-north-carolina-usa-58847751 ## About the Role compute, virtualization, and multi-cloud environments * Collaborate with CX, Cisco IQ, and partners to coordinate incident response and drive business outcomes * Participate in on-call rotations and respond to critical issues outside standard hours Tasks * Experience leading incident management or major incident processes in a 24x7 operations environment * Bachelor's Degree and 4+ years of professional experience * Networking and network monitoring experience * Experience with ITIL-aligned incident and problem management * Experience with Cisco technologies, including Cisco IQ * MySQL and/or other database architectures (preferred) * Linux administration knowledge (preferred) * Experience with ServiceNow, Ansible, or Splunk (preferred) * Experience with virtual computing environments and multi-cloud (AWS, Azure, Google Cloud) (preferred) * Proven ability to run high-priority incident bridges and lead cross-functional teams with clear communication Key requirements * medical, dental and ## Description Experteer Overview In this role you lead high-priority incidents across network and IT domains to minimize disruption and maximize service availability. You collaborate with CX, Cisco IQ, and partners to coordinate rapid resolution in a 24x7 environment. You leverage monitoring and automation tools to diagnose, prioritize, and improve incident response. You will shape the incident management process and contribute to a world-class customer experience through cross-functional teamwork and proactive problem solving. Compensation / Benefits * Lead assessment, diagnosis, and resolution of high-priority incidents in a 24x7 setting * Coordinate priority situations with calmness and urgency to drive to resolution * Operate within a best-in-class network management architecture and automate tasks using tools like ServiceNow and Splunk * Review customer stacks for errors and inefficiencies, identifying automation opportunities * Diagnose issues across OS, hardware, network, and software in compute, virtualization, and multi-cloud environments * Collaborate with CX, Cisco IQ, and partners to coordinate incident response and drive business outcomes * Participate in on-call rotations and respond to critical issues outside standard hours Tasks * Experience leading incident management or major incident processes in a 24x7 operations environment * Bachelor's Degree and 4+ years of professional experience * Networking and network monitoring experience * Experience with ITIL-aligned incident and problem management * Experience with Cisco technologies, including Cisco IQ * MySQL and/or other database architectures (preferred) * Linux administration knowledge (preferred) * Experience with ServiceNow, Ansible, or Splunk (preferred) * Experience with virtual computing environments and multi-cloud (AWS, Azure, Google Cloud) (preferred) * Proven ability to run high-priority incident bridges and lead cross-functional teams with clear communication Key requirements * medical, dental and vision insurance * 401(k) plan with Cisco matching * paid parental leave * vacation and personal time off * sick time and holiday pay * restricted stock units (RSUs) ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Our journey with Spring Boot in a microservice architecture](https://www.wearedevelopers.com/videos/511-our-journey-with-spring-boot-in-a-microservice-architecture) - [MySQL Protocol Features You Should Be Aware Of](https://www.wearedevelopers.com/videos/100267-mysql-protocol-features-you-should-be-aware-of) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)