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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # TELECOMMUTE ServiceNow Solutions Architect - **Company:** Milestone Technologies, Inc. - **Location:** United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Computer-Aided Design, Configuration Management Databases, System Configuration, Data Infrastructure, Simple Object Access Protocol (SOAP), Systems Integration, ServiceNow IT Service Management, Servicenow - **Published:** August 8, 2026 - **Apply:** https://www.dice.com/job-detail/20fb27c6-2d44-480c-b459-e81cf2239479 ## About the Role 10 years of experience across the platform. 6+ years of ServiceNow solution design and delivery. Proven experience leading multiple enterprise-level ServiceNow implementations Technical Expertise: * Strong knowledge of ServiceNow architecture, including CSDM (Common Service Data Model), Flow Designer, Integrations (REST/SOAP), and Service Portal * Experience with IT workflows (Incident, Problem, Change, Request, CMDB, Discovery, Asset, HRSD, etc.) Certifications: ServiceNow certifications required. * CSA * CAD * CIS-Data Foundations (CMDB/CSDM) * CIS-ITSM Must have a combination of multiple CIS * CIS-CSM * CIS-HRSD * CIS-SAM / CIS-HAM * CIS-SPM * CIS-Discovery /CIS-Service Mapping/CIS Event Management * CIS-SIR/CIS-VR/CIS-RC/CIS-TPRM Preferred certifications * ServiceNow Certified Technical Architect (CTA) Consulting Skills: * Excellent communication and presentation skills with the ability to engage senior stakeholders * Strong problem-solving, facilitation, and client management capabilities * Ability to lead workshops, drive consensus, and deliver clear architectural documentation ## Description Our ServiceNow Solution Architect leads implementation projects for our clients. This consulting role acts as a trusted advisor and technical leader, guiding organizations through the design, configuration, and deployment of ServiceNow solutions. This person translates business needs into scalable architectures, ensures alignment with best practices, and oversees the delivery of end-to-end ServiceNow implementations across multiple ServiceNow application areas, exhibiting architect-level expertise across the ServiceNow platform., Lead ServiceNow Implementations: * Oversees the full lifecycle of ServiceNow projects, from discovery and requirements gathering to design, build, testing, deployment, and post-implementation support * Collaborate with clients to assess current state processes and tools, identify ServiceNow platform solution options, define requirements, determine integration needs, and develop comprehensive architecture and implementation plans for broad-scope and complex projects * Lead and conduct requirements, scoping, and design workshops, ensuring thorough documentation of requirements * Provide expert-level support and technical mentoring to the Milestone Technologies implementation team * Deliver hands-on configuration, development, and integration services as a senior technical member of the team, ensuring delivery assurance for all project deliverables Solution Architecture: * Defines and documents scalable ServiceNow architectures, ensuring alignment with client requirements, industry best practices, and ServiceNow's platform capabilities * Work with Milestone Technologies business development and leadership teams to scope new project opportunities and contribute to proposal development * Maintain a deep and comprehensive knowledge of ServiceNow's capabilities and constraints * Stay informed about industry trends, competitors, third-party solutions, and integrations ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [The user in the eye of the Cargo1492 storm](https://www.wearedevelopers.com/videos/96-the-user-in-the-eye-of-the-cargo1492-storm) - [AI Agents & Agentic AI](https://www.wearedevelopers.com/videos/2017-ai-agents-agentic-ai) - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [Physical AI: The Era of Intelligent Machines](https://www.wearedevelopers.com/videos/100141-physical-ai-the-era-of-intelligent-machines) - [Swapping a Data Warehouse at Runtime: Zero-Downtime Migration Without Changing a Single Client](https://www.wearedevelopers.com/videos/100311-swapping-a-data-warehouse-at-runtime-zero-downtime-migration-without-changing-a-single-client) ## Related Articles - [Why Attend a Developer Event in 2026?](https://www.wearedevelopers.com/magazine/688-why-attend-a-developer-event-in-2026) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [What Makes WeAreDevelopers World Congress Different From Every Other Tech Event?](https://www.wearedevelopers.com/magazine/701-what-makes-wearedevelopers-world-congress-different-from-every-other-tech-event) - [Events like RSAC Get You CISOs. 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