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# Senior IT Voice Engineer

- **Company:** Kinder Morgan
- **Location:** Houston, TX, United States
- **Experience:** Expert
- **Salary:** $68,640.0 - $91,520.0
- **Contract:** Permanent contract
- **Skills:** VoIP, Cisco Unified Communications Manager, Computer Networks, Monitoring of Systems, Network Security, Network Layer, Routing, Systems Integration, Virtual Local Area Networks, Wide Area Networks, Cisco
- **Published:** August 8, 2026
- **Apply:** https://www.careerjet.com/job/us36b9f1bb09601f5215af2f0301806537/eaa

## About the Role

* Strong hands-on experience with Microsoft Teams Voice, preferably Direct Routing
 * Extensive experience supporting Cisco CUCM in large enterprise environments
 * Deep understanding of SIP, VoIP, RTP, TLS, and telephony signaling
 * Proven experience leading or architecting voice migration projects
 * Strong networking fundamentals (QoS, VLANs, routing, switching)
 * Advanced troubleshooting skills across voice and network layers

Preferred Qualifications

 * Direct experience leading Cisco CUCM to Microsoft Teams Voice migrations
 * Experience with global or multi-site voice deployments

Soft Skills & Leadership Attributes

 * Strong technical leadership and decision-making skills
 * Excellent written and verbal communication
 * Ability to influence architecture and standards
 * Comfortable working in complex, high-visibility initiatives
 * Self-directed with strong ownership mentality

## Description

We are seeking a Senior IT Voice Engineer for our enterprise voice and network environment. This role will contribute as a team member for both Cisco CUCM and Microsoft Teams Voice, playing a critical role in our active migration from Cisco to Microsoft Teams Voice.
The ideal candidate has deep hands-on experience, strong architectural skills, and a proven ability to lead complex voice migrations while maintaining operational stability.
What You Will Do
Responsibilities
Voice Architecture

 * Support the migration from Cisco CUCM to Microsoft Teams Voice.
 * Design voice architecture, including Direct Routing, Calling Plans, and hybrid scenarios
 * Provide expert-level support for Microsoft Teams Voice, Cisco CUCM, Unity Connection, CCX, gateways, and SIP integrations during transition
 * Configure, manage, and optimize Session Border Controllers (SBCs)
 * Develop and maintain dial plans, call routing, normalization rules, and number porting strategies
 * Analyze and resolve complex call quality and signaling issues

Network & Infrastructure Engineering

 * Ensure enterprise network readiness for Teams Voice, including QoS, bandwidth planning, and latency optimization
 * Support enterprise LAN/WAN environments with a focus on voice quality and QoS
 * Configure and troubleshoot VLANs, QoS, routing, and switching
 * Collaborate with network and security teams to ensure voice traffic reliability and security
 * Monitor system performance and proactively address issues

Operations

 * Work closely with vendors, carriers, and Microsoft/Cisco support
 * Establish operational standards, monitoring, and documentation
 * Develop continuous improvement initiatives for voice and collaboration services


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