> Markdown version of [/jobs/ext/1991744-it-services-analyst-i](https://www.wearedevelopers.com/jobs/ext/1991744-it-services-analyst-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Services Analyst I - **Company:** The Trade Desk - **Location:** Ventura, CA, United States - **Experience:** Experienced - **Salary:** $48,200.0 - $88,300.0 - **Contract:** Permanent contract - **Skills:** Configuration Management, E-Procurement, Identity and Access Management, Procurement Software, Runbook, Software Licensing, Hardware Testing, Information Technology - **Published:** August 8, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17873966?backUrl=%2Fcareer%2F17873966%2FIt-Services-Analyst-I-California-Ventura ## About the Role * Bachelor's degree in IT or related field or equivalent practical experience and 3+ years of experience in an IT services or IT support role. * Working knowledge of identity and access management, IT procurement, IT asset management, and software license management. * Experience with ITSM and ticketing platforms, ERP and procurement systems, and ITAM or IAM tooling. * Practical understanding of ITIL processes, including incident, request, problem, access, change, and configuration management. * Familiarity with compliance standards and control frameworks, including SOX, GDPR, and SOC 2. * Experience supporting a multi-location, global environment is preferred. * Prior experience working within the ITIL framework in a SOX regulated environment is highly desired. * Strong analytical, written, and verbal communication skills, with a customer service mindset. * Ability to balance operational support responsibilities with strategic project work. * Ability to work independently, share knowledge actively, and contribute in a cross-trained team. * Commitment to confidentiality, ethics, and company values. * Regular Hours: Must be regularly available and willing to work at least 8 hours per day, five days per week, or such other hours per day or hours per week as we determine are necessary or desirable to meet business needs. * After Hours, Weekends, and Holidays: Must be available and willing to work after hours, weekends, and holidays as we determine are necessary or desirable to meet critical business needs. * Will be required to carry a company-funded smartphone and is expected to respond to urgent calls in a timely manner. ## Description The IT Services Analyst delivers the core services that keep The Trade Desk running: identity lifecycle and access management, IT procurement, asset and inventory management, software license lifecycle, and compliance and audit support. This is a cross-trained role on a unified team. Analysts work across functions rather than in a single lane, take ownership of ITSM process improvements across the service desk, incident, request, access, and change management, and handle Level 2 escalations. What you'll do: * Own identity lifecycle operations, including onboarding and offboarding, provisioning, access requests, entitlement reviews, and change management across all applications. * Resolve service requests and access issues, including complex and escalated tickets, within established service levels. * Manage hardware and software procurement, eProcurement and purchase orders, license fulfillment, and global inventory, including 3PL and direct vendor channels. * Administer IT asset management, hardware standards, device testing, and depot stock oversight for global operations. * Manage software license allocation, renewals, and true-ups for core IT applications to maintain license compliance and control spend. * Support vendor intake, contract negotiation, and ongoing vendor and supplier relationships. * Maintain SOX, GDPR, and SOC 2 controls, including entitlement matrix ownership, evidence collection, and audit response. * Drive ITSM process improvements across service desk, incident, hardware request, access, and change management workflows in line with ITIL practice. * Build and improve automations, ticket transitions, dashboards, and self-service solutions that increase transparency and reduce manual effort. * Participate in Level 2 escalations. * Contribute to team projects and platform initiatives such as ITSM maturity, ITAM and IAM platform implementations, and workflow modernization. * Create and maintain documentation, runbooks, and knowledge base articles. * Other duties as assigned. ## Related Videos - [WeAreDevelopers LIVE - Modern DevOps for IoT Devices and More](https://www.wearedevelopers.com/videos/1805-wearedevelopers-live-modern-devops-for-iot-devices-and-more) - [Technical Documentation - How Can I Write Them Better and Why Should I Care?](https://www.wearedevelopers.com/videos/681-technical-documentation-how-can-i-write-them-better-and-why-should-i-care) - [Microservices architecture as a key element in building trading systems for global finance markets](https://www.wearedevelopers.com/videos/1196-microservices-architecture-as-a-key-element-in-building-trading-systems-for-global-finance-markets) - [Fake or News: Coding on a Phone, Emotional Support Toasters, ChatGPT Weddings and more - Anselm Hannemann](https://www.wearedevelopers.com/videos/1790-fake-or-news-coding-on-a-phone-emotional-support-toasters-chatgpt-weddings-and-more-anselm-hannemann) - [Bridging AI and Nomad: a Go-based MCP Server for Cluster Control](https://www.wearedevelopers.com/videos/2063-bridging-ai-and-nomad-a-go-based-mcp-server-for-cluster-control) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)