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# Help Desk/Desktop Support Analyst

- **Company:** Robert Half
- **Location:** Commerce, CA, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Desktop Computing, Issue Tracking Systems, Information Technology Operations, Peripherals, Laptops, User Accounts
- **Published:** August 8, 2026
- **Apply:** https://dejobs.org/x/x/2E9523B10EAC4543985194EC99821F1D/job/

## About the Role

* Coordinate device deployments, workstation moves, and technical upgrades while minimizing disruption to daily operations. Requirements * At least 3 years of experience in help desk, desktop support, or PC technician roles.

 * Working knowledge of Active Directory for routine user and access support tasks.

 * Experience supporting Microsoft Windows environments, including Windows 10.

 * Strong troubleshooting skills for desktops, peripherals, software, and common end-user technical issues.

 * Familiarity with ticketing systems and service desk processes for tracking and resolving support requests.

 * Basic understanding of cabling and workstation connectivity support.

 * Ability to communicate effectively with users and provide detail-oriented technical assistance in an on-site support environment. Technology Doesn't Change the World, People Do.®

## Description

Description We are looking for an experienced Help Desk/Desktop Support Analyst to provide reliable technical support for end users in a government environment in California. This Long-term Contract position is ideal for a hands-on, detail-oriented individual who can resolve desktop, software, and account-related issues while delivering responsive service. The role supports day-to-day IT operations through troubleshooting, device setup, and user assistance across Microsoft-based systems.

Responsibilities:

 * Provide front-line technical assistance for hardware, software, and desktop issues, ensuring timely resolution for end users.

 * Diagnose and resolve problems involving Windows operating systems, user accounts, peripheral devices, and standard business applications.

 * Manage and update service desk tickets, document issue details, and communicate progress clearly with users and internal stakeholders.

 * Support account administration tasks within Active Directory, including access updates, password assistance, and basic user maintenance.

 * Install, configure, and maintain desktop computers, laptops, printers, and related equipment for staff across the organization.

 * Perform basic network and cabling support to address connectivity issues and workstation setup needs.

 * Assist with troubleshooting and support activities related to Munis and other department applications as needed.


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