> Markdown version of [/jobs/ext/1992401-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/1992401-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician - **Company:** Addison Group - **Location:** Oklahoma City, OK, United States (Remote available) - **Experience:** Expert - **Salary:** $41,600.0 - $45,760.0 - **Contract:** Temporary to permanent - **Skills:** Microsoft Windows, Active Directory, Business Systems, Computer Networks, System Configuration, Costpoint, Salesforce.Com, Software Troubleshooting, Information Technology, Microsoft Business Central, Servicenow - **Published:** August 8, 2026 - **Apply:** https://addisongroup.gosnaphop.com/jobs/l/login/19e62b1f-e3e6-11eb-be56-42010a8a0031/f0902e11-930b-11f1-97a0-024201c20d84/false?applyId=77994988-928b-11f1-97a0-024201c20d84&apply=true&returnUrl=/l/recruiting/jobapplication/77994988-928b-11f1-97a0-024201c20d84/f0902e11-930b-11f1-97a0-024201c20d84/false?step=1 ## About the Role Our client is seeking a dependable Help Desk Technician to join their IT team in a customer-focused support role. This position is ideal for someone looking to grow their IT career while gaining hands-on experience with desktop support, account administration, hardware deployments, and end-user troubleshooting. Reliability, punctuality, and a strong customer service mindset are just as important as technical skills, making this an excellent opportunity for someone eager to learn and develop within a collaborative IT environment., * Previous Help Desk, IT Support, Desktop Support, or Call Center experience preferred * Strong customer service and communication skills * Experience supporting Windows 10/11 and Microsoft 365 environments * Familiarity with Active Directory account administration and password resets * Experience with hardware setup, imaging, and workstation deployments * CompTIA A+ certification is a plus but not required * Basic understanding of networking concepts and troubleshooting methodologies * Desire to grow within Information Technology and expand technical skills Ideal Candidate Profile: * Dependable with excellent attendance and punctuality * Customer-focused with a positive, team-oriented attitude * Strong communication and interpersonal skills * Eager to learn and grow in an IT support environment * Comfortable handling a variety of support requests throughout the day * Organized, self-motivated, and able to prioritize multiple tasks * Enjoys working in a collaborative, fast-paced environment * Committed to providing exceptional service to end users ## Description * Provide first-level technical support for hardware, software, and end-user issues * Respond to help desk tickets, phone calls, emails, and walk-up support requests * Reset passwords and manage user accounts through Active Directory or similar tools * Configure, image, deploy, and replace desktop and laptop computers * Troubleshoot Windows operating systems, Microsoft 365 applications, and common desktop issues * Document incidents, resolutions, and updates within the ticketing system * Escalate complex technical issues to senior support staff when appropriate * Assist with large-scale computer deployments and hardware refresh initiatives * Deliver excellent customer service while supporting employees across the organization * Maintain a dependable onsite presence and support early morning service desk operations, Role: Help Desk Technician Position Type: Contract Location: San Angelo, TX (100% Onsite) Pay Rate Range: $20.00 - $24.00/hour DOE Benefits: You are eligible for medical, dental, vision insurance benefits, 401K Are you looking for a growth opportunity ... Recommended *, Job Title: End User Support Location: Oklahoma City, OK (Onsite with local travel) Pay Range: $20 - $22 / hour depending on experience Benefits: The position is eligible for medical, dental, vision, and 401(k). **Onsite requirement - Must be authorized... Recommended *, Role: Desktop Engineer Location: Houston, TX Pay Range: $120,000 - $130,000 / year Benefits: This position is eligible for medical, dental, vision and 401(k). About the Role We are seeking an experienced Desktop Engineer to support and enhance enterpri... Recommended *, Role: Technology Support Analyst II Location: Burlington, VT Pay Rate Range: $62,400-$68,400/year Benefits: This position is eligible for medical, dental, vision and 401(k) Are you looking for a growth opportunity for a reputable company with a positiv... Recommended *, Role: Technology Support Analyst II Location: Albany, NY Pay Rate Range: $62,400-$68,400 / year Benefits: This position is eligible for medical, dental, vision, and 401(k). Internal Job ID: 10076114 Are you looking for a growth opportunity for a reputa... Recommended *, Job Title: IT Support Specialist (Level 1) Industry: Information Technology / Corporate Services Location (city, state): Aurora, CO Assignment Type: Contract to hire Pay: $20-25/hr based on experience Work Schedule: Standard work hours This position ma... Recommended *, Position: IT Support Specialist Location: Chantilly, VA (onsite) Work Schedule: Monday - Friday (5 Days on Site) Assignment Type: Direct Hire Salary Range: $75k - $80k Benefits: This position may be eligible for medical, dental, vision, and 401(k). Wor... Recommended *, Title: Remote Integration Support Engineer Location: Remote Compensation: $49 - $51 / HR Benefits: This position is eligible for Medical, Dental, Vision, and 401k Our client is looking for someone who has a versatile background with Systems administrat... Recommended *, Role: Field Technician - Access Control Location: Oklahoma City, Oklahoma (onsite) Pay Range: $40,000 - $65,000 / annually depending on experience Benefits: The position is eligible for medical, dental, vision, and 401(k). Must be authorized to work in... Recommended *, Job Title: Systems Administrator Location: Oklahoma City, OK (on-site) Salary Range: $65,000 - $90,000 / Annually depending on experience. Benefits: The position is eligible for medical, dental, vision, and 401(k). **Onsite requirement - Must be author... Recommended *, Role: IT Business Systems Analyst Location: Denver, CO Pay: $105,000 - $115,000 Duration: Contract-to-Hire Internal Job ID: 10078259 Benefits: This position is eligible for medical, vision and dental, and 401(k). Are you looking for an exciting opportu... Recommended *, Job Title: MSP Technician I Industry: Information Technology / Managed Services Location : Tulsa, Oklahoma Assignment Type: Direct Hire Pay: $45,000-$50,000 annually Work Schedule: Monday-Friday, 8:00 AM-5:00 PM Benefits: This position is eligible for ... Recommended *, Title: IT Administrator Type: Full Time Location: Bothell On-Site: 2 days per week, Hybrid Benefits: PTO, Medical, Dental, Vision, 401k Pay: $65-72k per year Must Haves: (Please address their experience with these in the submission) Active Directory: A... Recommended *, Job Title: Administrative Assistant Location: Dallas, TX Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM Type of Employment: 6-Month Contract Compensation: $22.00 - $24.00 / Hourly Industry: Administrative Support Benefits: This position may be eligi... Recommended *, Title: Enterprise Endpoint Engineer Location: Dallas, TX - Onsite 1 day a week Salary: $160k This position is not eligible for sponsorhip Benefits: Immediate eligibility for health and welfare benefits 401(k) savings plan with dollar-for-dollar match u... Recommended *, Job Title: Senior Costpoint Consultant Location: Chantilly, VA (1 day a week) or fully remote on EST hours Compensation: $100000 - $130000 / Year Benefits: This position is eligible for medical, dental, vision, and 401(k). Qualifications: 5+ years of c... Recommended *, Role: Business Central Developer Location: Texas Pay Range: $100,000 - $130,000 / year Benefits: This position is eligible for medical, dental, vision and 401(k). About the Role We are looking for a Business Central Developer to join a growing ERP team... Recommended *, Role: Salesforce Developer & Administrator Position Type: Contract Location: Oklahoma City, OK (Hybrid) Pay Rate Range: $45.00 - $60.00/hour DOE Benefits: You are eligible for medical, dental, vision insurance benefits, 401K Are you looking for a growt... Recommended *, Position Title: Receptionist Location: Philadelphia, PA Assignment Type: Contract - Full-Time Compensation: $20/hour Work Schedule: 8:00 AM - 4:00 PM or 9:00 AM - 3:00 PM (based on coverage needs) On-Site or Hybrid: Fully On-Site Benefits: This positio... Recommended *, Job Title: Network Administrator Location: Fort Worth, TX Pay: $70,000 - $90,000 / Annually Work Schedule: Monday - Friday, standard business hours with participation in an on-call rotation and occasional after-hours support as needed. Benefits: This p... Recommended *, Title: Remote Epic Configuration Analyst Compensation: $45-48 / HR Summary: This role serves as a subject matter expert for Epic configuration, workflows, security setup, company management, and conversion readiness activities. The position plays a cri... Recommended *, Job Title: ServiceNow Developer Location: Oklahoma City, OK (onsite, hybrid) Pay: $80,000 - $95,000 / Annually depending on experience Work Schedule: Monday-Friday, 8-5 Benefits: This position is eligible for medical, dental, vision, and 401(k). Must b... Recommended *, Job Title: Network & Systems Support Technician Location: Oklahoma City, OK (Onsite with local travel) Pay: $45,000 - $65,000 / year (depending on experience) Benefits: This position is eligible for medical, dental, vision, and 401(k). Must be authoriz... Recommended ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) ## Related Articles - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)