> Markdown version of [/jobs/ext/1992669-principal-escalation-engineer](https://www.wearedevelopers.com/jobs/ext/1992669-principal-escalation-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Principal Escalation Engineer - **Company:** Palo Alto Networks - **Location:** New York, NY, United States - **Salary:** $147,000.0 - $237,500.0 - **Contract:** Permanent contract - **Skills:** Amazon Web Services, Microsoft Azure, Border Gateway Protocol, C++ (Programming Language), Complex Networks, Cyber Security, Computer Programming, System Configuration, Internet Protocol, Internet Protocol Security (IP SEC), Internet Traffics, Virtual Private Networks (VPN), OSI Models, Python (Programming Language), Kernel-Based Virtual Machine, Network Security, Network Planning and Design, Packet Analyzer, Open Shortest Path First (OSPF), Cloud Services, Wireshark, Dynamic Routing, Scripting, Transport Layer Security, Google Cloud - **Published:** August 8, 2026 - **Apply:** https://www.juju.com/job/00000000gm4xja ## About the Role + BE/B.Tech degree, equivalent technical graduation, or equivalent military experience. + Career-level experience in a technical support, service, or troubleshooting-related role within a network security or equipment vendor organization. + Demonstrated experience as a technical lead in a relevant area of expertise. + Proficiency in configuring and troubleshooting dynamic routing protocols, primarily BGP and OSPF. + Strong skills in Layer 1-3 (OSI model) troubleshooting and packet capture analysis using tools like Wireshark. + Experience troubleshooting VPNs (IPSec and SSL tunnels) and telecommunications hardware. Preferred Qualifications + Advanced industry certifications such as JNCIE, CCIE, CCNP, or similar. + Experience with cloud deployments and solutions in AWS, GCP, Azure, or KVM environments. + Programming or scripting knowledge in languages like C, C++, or Python. + Proven ability to explain complex technical issues effectively to non-technical audiences. ## Description As a Principal Escalation Engineer, you will hold a highly visible, senior-level position on a growing team. This role requires a blend of customer management and deep technical expertise in telecommunication equipment and internet traffic. You will leverage your background in troubleshooting modern networks and understanding of internet protocols to resolve the most critical technical escalations that reach the executive level., + Intercept, assist, and drive highly critical technical escalations that are raised to the executive engineering level. + Serve as a primary technical point of contact for executive-level customers, effectively communicating situation status, root cause analysis, and resolution progress. + Proactively collaborate with internal account teams to ensure alignment and provide status updates on critical customer issues. + Address and clarify complex technical questions during high-stakes customer interactions, ensuring clarity and confidence. + Analyze complex network issues, including dynamic routing and security protocols, to identify root causes and deliver robust solutions. + Engage in open discussions regarding network design, security architecture, and other technical topics with both technical and non-technical stakeholders. ## Related Videos - [How I saved 200K/yr in direct costs writing 0 code lines in K8s](https://www.wearedevelopers.com/videos/1055-how-i-saved-200k-yr-in-direct-costs-writing-0-code-lines-in-k8s) - [Cyber Sleuth: Finding Hidden Connections in Cyber Data](https://www.wearedevelopers.com/videos/893-cyber-sleuth-finding-hidden-connections-in-cyber-data) - [What Makes Open Source Work: Licensing and Beyond](https://www.wearedevelopers.com/videos/1416-what-makes-open-source-work-licensing-and-beyond) - [JavaScript? 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