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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Oracle CX / CRM - CX Solution Architect - **Company:** Cyber Sphere LLC - **Location:** United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Business Process Modeling, Cloud Computing, Cloud Engineering, Software Design Documents, Oracle (Applications), Information Technology - **Published:** August 8, 2026 - **Apply:** https://www.dice.com/job-detail/2e213298-a9b8-44d5-9e77-9a5b3873dd1d ## About the Role * Oracle CX Cloud (Sales, Service, CPQ, Marketing, Subscription, Field Service, Logistics cloud) * CRM and Customer Experience transformation strategies * CX business processes (Lead-to-Cash, Service lifecycle) Experience in: * Business process reengineering and consulting * Solution blueprinting and functional architecture * Industry-specific CX use cases and best practices Consulting & Presales Skills * Strong experience in presales, solutioning, and client presentations * Ability to craft compelling business cases and value propositions * Experience in conducting workshops and executive-level discussions * Strong storytelling and solution articulation skills Soft Skills * Excellent client-facing consulting and stakeholder management skills * Strong communication and executive presentation ability * Ability to influence business decisions and drive transformation programs * Strong analytical thinking and problem-solving mindset Experience & Qualifications * 10+ years IT experience with 6+ years in Oracle CX * Proven experience as Solution Architect / Functional Architect * Experience in multiple end-to-end CX implementations and presales engagements * Bachelor s in Engineering / Business / IT (MBA preferred for consulting roles) * Strong functional exposure across CX lifecycle and business processes Success Metrics / Expectations * Successful CX transformation consulting and solutioning for clients * High-quality solution proposals and improved deal win rates * Strong business alignment and customer satisfaction * Adoption of industry best practices and standardized processes (Optional Value Add for Your Practice) * Experience in AI / GenAI-driven CX transformation use cases * Industry domain expertise (Manufacturing / Public Sector / BFSI / Healthcare) * Experience in CX transformation strategy, GTM, and consulting frameworks ## Description * Lead end-to-end functional solutioning and business consulting for Oracle CX Cloud implementations * Drive customer engagement across Sales, Service, CPQ, Subscription, Marketing, and Field Service solutions * Act as business advisor, presales leader, and solution architect for CX transformation initiatives, Solution Architecture & Business Consulting * Define end-to-end CX solution blueprint aligned to business objectives, customer journeys, and industry best practices * Design Lead-to-Cash and Service (Request-to-Resolution) business processes and transformation roadmaps * Drive fit-gap analysis and recommend optimal functional solution leveraging Oracle CX capabilities * Prepare and present Solution Design Documents (SDD), business flows, and future-state architecture Customer Engagement & Consulting * Lead customer workshops, discovery sessions, and executive discussions * Understand business challenges and translate them into CX transformation opportunities * Engage with business stakeholders to align CX solutions with strategic business goals * Act as trusted advisor throughout the transformation lifecycle Presales & Solutioning * Lead solutioning for RFPs, proposals, and client pursuits * Create compelling solution narratives, value propositions, and transformation roadmaps * Deliver demos, POCs, and solution walkthroughs tailored to customer scenarios * Support estimation, sizing, and commercial discussions for CX engagements Business Process Design & Transformation * Define and optimize key CX processes: * Lead-to-Opportunity / Quote-to-Cash * Service Request to Resolution * Customer lifecycle management Recommend best practices aligned to Oracle Modern Business Processes Drive process standardization and transformation initiatives across industries Solution Governance & Delivery Oversight * Provide functional solution governance and design reviews across delivery lifecycle * Ensure alignment of implementation with business objectives and approved solution design * Collaborate with technical architects, delivery teams, and client stakeholders * Ensure adoption of best practices, accelerators, and reusable assets Stakeholder Management & Leadership * Manage senior stakeholders including business leaders and sponsors * Bridge gap between business and technology teams * Lead cross-functional teams across geographies and business units * Drive consensus and decision-making across complex programs ## Related Videos - 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