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# TELECOMMUTE L2 Operations Support Engineer (Cloud & DevOps)

- **Company:** SRI Tech Solutions Inc.
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Amazon Web Services, Microsoft Azure, Bash Shell, Cloud Computing, Cloud Engineering, DevOps, Github, Python (Programming Language), Linux System Administration, Enterprise Messaging Systems, Windows PowerShell, Release Management, Ansible, Prometheus, Runbook, Software Deployment, Toolchain, Datadog, Scripting, Google Cloud, Grafana, Git, Gitlab-ci, Kubernetes, Apache Kafka, Terraform, Splunk, Dynatrace, Devsecops, Docker, Jenkins
- **Published:** August 8, 2026
- **Apply:** https://www.dice.com/job-detail/5c84455e-73f7-4d23-bb1c-ae1014d6374c

## About the Role

* 4+ years supporting enterprise production environments.
 * Experience with Kubernetes, Docker, and a public cloud platform (AWS, Azure, or Google Cloud Platform).
 * Experience supporting Kafka or similar messaging platforms.
 * Hands-on experience with CI/CD pipelines and Infrastructure as Code.
 * Strong Linux administration, scripting, troubleshooting, and communication skills.

Preferred Qualifications

 * Cloud, Kubernetes (CKA), Terraform, or ITIL certifications.
 * Experience working in Agile, DevOps, or DevSecOps environments.

Success Measures

 * Maintain high production availability and SLA compliance.
 * Reduce incident resolution times through effective troubleshooting and automation.
 * Deliver reliable deployments with minimal production impact.
 * Continuously improve operational processes, documentation, and platform stability.

## Description

The L2 Operations Support Engineer is responsible for ensuring the stability, availability, and performance of cloud-native production applications. This role partners with Development, Infrastructure, and DevOps teams to support production operations, application deployments, platform services, and operational automation while driving continuous improvement.

Production Operations & Incident Response

 * Provide Level 2 support for production applications and platforms.
 * Monitor system health, troubleshoot incidents, restore service, and perform root cause analysis.
 * Participate in on-call support and production change activities.

Platform Support (Kubernetes & Kafka)

 * Support Kubernetes environments, including deployments, scaling, configuration, and troubleshooting.
 * Monitor and support Kafka clusters, topics, brokers, and consumer groups to ensure reliable messaging.

Application Deployment & Release Management

 * Support CI/CD pipelines and production deployments.
 * Execute release validation, environment promotion, and rollback activities.

DevOps Toolchain & Automation

 * Support DevOps tools including Git, Jenkins, Azure DevOps, GitHub Actions, GitLab CI/CD, or ArgoCD.
 * Develop and maintain Infrastructure as Code using Terraform, Ansible, or similar tools.
 * Automate operational tasks using Python, Bash, or PowerShell.

Operational Excellence

 * Create and maintain runbooks, knowledge articles, and operational procedures.
 * Partner with Development, Infrastructure, and SRE teams to improve reliability, performance, and operational efficiency.
 * Support monitoring and observability using tools such as Splunk, Grafana, Prometheus, Datadog, or Dynatrace.


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