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# Salesforce Service Cloud Functional Consultant

- **Company:** Kforce Inc.
- **Location:** Armonk, NY, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Artificial Intelligence, Amazon Web Services, Computer Telephony Integration, Data Integration, Cloud Services, Salesforce.Com, Automatic Programming
- **Published:** August 8, 2026
- **Apply:** https://www.dice.com/job-detail/2f353037-db38-490e-b79d-8bb25f9081cd

## About the Role

* Service Cloud Certified
 * 3+ years of Salesforce experience in a Business Analyst, Functional Consultant, Administrator, or similar role
 * Hands-on experience configuring salesforce
 * Hands-on experience with no-code automation
 * Data and integration and familiarity with AI and modern tools
 * Experience supporting Salesforce Service Cloud implementations
 * Strong understanding of standard Salesforce functionality and configuration
 * Experience gathering requirements and writing user stories in Agile environments
 * Knowledge of Salesforce security concepts including profiles, permission sets, role hierarchy, and sharing rules
 * Experience configuring queues, assignment rules, and Omni-Channel routing
 * Strong documentation, communication, and stakeholder management skills
 * Ability to work effectively across business and technical teams
 * Experience supporting offshore and onshore project delivery teams

Preferred Qualifications:

 * Salesforce Administrator Certification
 * Salesforce Business Analyst Certification
 * Salesforce Service Cloud Consultant Certification
 * Experience supporting Salesforce migrations or org consolidation projects
 * Experience with contact center or customer service operations
 * Familiarity with AWS Connect, CTI, or customer support integrations
 * Experience supporting UAT, training, and change management activities

## Description

Kforce has a client in Armonk, NY that is seeking a Salesforce Service Cloud Functional Consultant that has experience delivering Salesforce Discovery and Implementations., The candidate will facilitate workshops, stakeholder management, problem solving, document business process flows, and document user stories and solutions.


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