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# Technical Support EngineerJob

- **Company:** CareerCircle
- **Location:** Sussex, WI, United States
- **Salary:** $72,800.0 - $83,200.0
- **Contract:** Temporary to permanent
- **Skills:** Artificial Intelligence, Windows Remote Assistance
- **Published:** August 8, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/wi/sussex/5aea0a03-d410-40e3-a602-3662ded44c7a

## About the Role

Voltage, Visionary
Innovation
Electricity
Calibration
Wiring Diagram
Control Systems
Torque (Physics)
Electrical Wiring
Artificial Intelligence
Windows Remote Assistance
Engineering Design Process
Troubleshooting (Problem Solving), * Customer service

 * Troubleshooting
 * Product support
 * Mechanical, * Ability to work as the primary technical resource requiring remote assistance during active customer engagements.
 * Capability to own cases end-to-end from first contact through to confirmed resolution.
 * Experience in coordinating and facilitating Field Tech dispatch or on-site engagement while maintaining full case ownership.
 * Proficiency in tracking field-assist tickets to monitor response and resolution times.

## Description

* Diagnose and resolve issues related to OEM equipment including dynos, control systems, VFDs, PLCs, and test cells.
 * Troubleshoot pump systems - hydraulic and cooling circuits, flow rates, pressure faults, cavitation, seal failures, and pump-motor coupling issues.
 * Identify and resolve sensor-related faults - temperature, pressure, flow, speed, and torque sensors including calibration drift, signal loss, and wiring faults.
 * Apply basic electrical troubleshooting skills - continuity checks, voltage/current measurement, relay and contactor diagnosis, fuse and breaker faults, and motor circuit verification.
 * Interpret schematics, wiring diagrams, P&IDs, and equipment manuals to guide customers through step-by-step solutions.
 * Conduct remote diagnostic sessions via AnyDesk or equivalent remote shadowing tools.
 * Support parts identification requests with accuracy - correct part, correct application, first time.
 * Engage Engineering and SME teams directly for Level 3 issues beyond current knowledge to drive resolution while maintaining full case ownership and documenting all findings.
 * Act as the primary technical resource requiring remote assistance during active customer engagements - prioritize field calls to minimize on-site delays.
 * Own the case end-to-end from first contact through to confirmed resolution without handoffs.
 * Coordinate and facilitate the Field Tech dispatch or on-site engagement for field support, maintaining full case ownership.
 * Track all field-assist tickets separately to monitor response time, resolution time, and first-contact resolution rate for field-originated cases., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Related Jobs
Technical Support Engineer
Actalent

Sussex, WI*Hybrid

Sensors
Voltage
Visionary
Innovation
Electricity
Calibration
Wiring Diagram
Control Systems
Torque (Physics)
Electrical Wiring
Artificial Intelligence
Windows Remote Assistance
Engineering Design Process
Troubleshooting (Problem Solving)
+0
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