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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technology Operations Manager - **Company:** Patriot Talent Solutions - **Location:** Knoxville, TN, United States - **Contract:** Permanent contract - **Skills:** Active Directory, Backup Devices, Information Systems, Computer Networks, Monitoring of Systems, IT Management, Virtual Private Networks (VPN), Windows Servers, Azure Active Directory, Wide Area Networks, Enterprise Software Applications, Information Technology, Patch Management, Wireless Technologies - **Published:** August 8, 2026 - **Apply:** https://www.dice.com/job-detail/0045af69-942d-4527-910d-f1c6d75e6dab ## About the Role * Experience leading, mentoring, or managing technical IT professionals. * Strong experience supporting enterprise Microsoft environments. * Hands-on experience with: + Windows Server + Active Directory + Azure Active Directory / Entra ID + Enterprise systems administration + Infrastructure operations and support * Solid understanding of networking concepts including LAN/WAN, VPN, and wireless technologies. * Excellent communication and relationship-building skills. * Strong organizational, analytical, problem-solving, and decision-making abilities. * Ability to manage multiple priorities and effectively lead through change., * Bachelor''s degree in Information Technology, Information Systems, Computer Science, or a related field. * Previous IT management experience. * Experience supporting regulated or security-focused environments. * Microsoft, infrastructure, or cloud-related certifications., * Demonstrates strong leadership focused on team development and engagement. * Effectively coaches and mentors technical professionals. * Earns credibility and trust with engineers and administrators through technical expertise. * Maintains a professional, adaptable, and solution-focused approach. * Successfully navigates organizational change while sustaining team performance. * Communicates effectively with both technical and business stakeholders., * Must reside within reasonable commuting distance of Knoxville, Tennessee. * Ability to successfully complete background and credit screening requirements. * Ability to work onsite and actively engage with the technology team. ## Description The Technology Operations Manager will lead a team responsible for enterprise infrastructure, systems administration, and day-to-day technology operations. This role combines people leadership, operational oversight, and technical guidance to ensure a secure, reliable, and high-performing technology environment. The successful candidate will possess strong leadership abilities along with the technical expertise needed to mentor engineers, resolve complex issues, and support strategic technology initiatives., * Lead, mentor, and develop a team of Systems Administrators and Infrastructure professionals. * Establish team priorities, delegate work, and ensure operational objectives are achieved. * Drive initiatives related to infrastructure reliability, performance, availability, and security. * Collaborate with technology and security teams to implement improvements and maintain operational excellence. * Support infrastructure modernization efforts, system upgrades, and technology projects. * Oversee system monitoring, maintenance activities, patch management, backups, and operational readiness. * Identify opportunities to improve processes, efficiency, service quality, and overall team effectiveness. * Participate in technology planning, budgeting, and resource allocation discussions. * Provide leadership during critical incidents and assist with resolution of escalated technical issues. * Foster a culture of accountability, customer service, collaboration, and continuous improvement. ## Related Videos - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) - [Hate organising your photos? 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