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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IVR/IVA Platform & Migration Specialist - **Company:** THE JUDGE GROUP, INC. - **Location:** Rosemead, CA, United States - **Experience:** Experienced - **Salary:** $93,600.0 - $97,760.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Business Analytics Applications, Business Logic, Authentication Protocols, System Configuration, Customer Interaction Management (Software), Data Mapping, Relational Databases, Payment Systems, Monitoring of Systems, Routing, Queue Management Systems, Migration Manager, System Testing, Systems Integration, Test Management, Speech Recognition, Enterprise Software Applications, Prompt Engineering, Generative AI, Natural Language Understanding - **Published:** August 8, 2026 - **Apply:** https://www.dice.com/job-detail/12fd8966-1bfd-4f48-80af-65304965aa14 ## About the Role * 3 to 5 years of hands-on experience with enterprise IVR, IVA, voice self-service, contact center, or related customer engagement platforms. * Experience migrating traditional deterministic IVR applications to NLU-based, AI-powered, or conversational IVA platforms. * Experience working with enterprise telephony, IVR, IVA, or contact center technologies. * Proven experience analyzing, configuring, or supporting complex IVR call flows and routing scenarios. * Strong understanding of telephony concepts including routing, queues, transfers, DTMF, speech recognition, no-input, no-match, escalation, and fallback handling. * Experience supporting IVR modernization, platform migrations, or replacement initiatives. * Working knowledge of relational databases, APIs, data mapping, and enterprise system integrations. * Experience identifying embedded business logic and undocumented platform behavior. * Strong troubleshooting skills across telephony, routing, platform configuration, data, and integration layers. * Experience supporting system testing, deployment validation, cutover planning, rollback procedures, and production stabilization. * Strong communication skills with the ability to explain technical concepts to business, operational, and technology stakeholders., * Familiarity with customer service integrations such as CRM, customer account systems, authentication services, billing platforms, payment systems, outage management solutions, and service-order applications. * Experience with contact center reporting, analytics, and operational monitoring tools. * Experience working within regulated, highly available, or customer-facing service environments. * Experience collaborating with implementation partners, third-party vendors, and distributed technical teams. * Understanding of cloud-based customer engagement and conversational AI ecosystems. Success Measures * Accurate documentation of current-state IVR platforms and customer journeys. * Successful identification and mitigation of technical dependencies and migration risks. * Reliable migration of customer journeys to the target IVA platform. * Stable routing, telephony, and integration performance after deployment. * Effective collaboration across business, operations, and technical teams. * Delivery of complete platform documentation and operational readiness materials. ## Description The IVR/IVA Platform & Migration Specialist is responsible for leading discovery, platform analysis, telephony and routing design, and migration activities related to customer self-service applications. This role evaluates existing voice applications, call flows, integrations, routing logic, prompts, and data dependencies, then translates approved requirements into platform-specific configurations and migration plans for modern conversational solutions. Key Expertise * Enterprise IVR platforms * Intelligent Virtual Assistant (IVA) migration and modernization * Telephony and contact center routing * Speech recognition and DTMF technologies * IVR/IVA platform configuration * APIs, integrations, and relational databases * Platform troubleshooting and testing * Contact center technologies and customer self-service solutions Core Responsibilities * Analyze and document existing IVR applications, call flows, routing logic, transfer paths, prompts, variables, integrations, and exception handling processes. * Identify legacy configurations, undocumented functionality, system dependencies, and platform limitations. * Define configuration requirements including routing treatments, prompts, variables, integrations, authentication mechanisms, and operational controls. * Develop migration mappings from legacy IVR solutions to modern IVA platforms, recommending functionality to retain, redesign, consolidate, or retire. * Support deployment planning, migration execution, cutover activities, rollback procedures, production stabilization, and post-implementation validation. * Assess telephony, queue management, transfer routing, and contact center integration requirements. * Partner with cross-functional teams including Product, Business Analysis, Engineering, Architecture, Telephony, Quality Assurance, and Operations. * Design and execute platform-focused testing activities and troubleshoot routing, integration, telephony, and configuration issues. * Create and maintain platform documentation, operational runbooks, support procedures, migration artifacts, and knowledge-transfer materials. * Ensure migrated customer journeys align with approved requirements and operational expectations., Responsible For * IVR and IVA application analysis * Platform configuration and migration planning * Telephony and routing assessment * Integration and dependency analysis * Platform testing support * Deployment and stabilization activities * Technical documentation and knowledge transfer Not Responsible For * Product Management * Business Analysis ownership * Test Management ownership * Content or conversational copywriting * Generative AI prompt engineering * Defining product strategy, scope, or business requirements ## Related Videos - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Web-based Information Visualization](https://www.wearedevelopers.com/videos/84-web-based-information-visualization) - [Your imaginations is (no longer) the limit: how Generative AI empowers people to be creative](https://www.wearedevelopers.com/videos/741-your-imaginations-is-no-longer-the-limit-how-generative-ai-empowers-people-to-be-creative) - [The Vonage Trivia Voyage: Quiz Your Way to the Top!](https://www.wearedevelopers.com/videos/1077-the-vonage-trivia-voyage-quiz-your-way-to-the-top) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) - [User 1st! 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