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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # CRM Platform Tech Lead (Solutions, Delivery & AI) - **Company:** Zendesk - **Location:** Austin, TX, United States (Remote available) - **Experience:** Expert - **Salary:** $70,720.0 - $79,040.0 - **Contract:** Permanent contract - **Skills:** Agile Methodology, Artificial Intelligence, Application Integration Architecture, Automation of Tests, Business Systems, Software Quality, Code Review, Continuous Integration, Data Architecture, Automation of Marketing, Scrum Methodology, Release Management, Salesforce.Com, Software Engineering, Apex Code, Chatbots, GitHub Copilot, SOAPAPI, Technical Debt, Material UI, Salesforce Object Query Language (SOQL), Zendesk, Software Version Control, Programming Languages - **Published:** August 8, 2026 - **Apply:** https://www.jofdav.com/jobs/59150079-crm-platform-tech-lead-solutions-delivery-ai ## About the Role * Experience: 10+ years of hands-on technical experience developing on enterprise CRM platforms (e.g., Salesforce), with at least 3+ years acting as a technical lead, senior developer, or squad lead. * Deep Technical Chops: Expert-level proficiency in CRM development languages and frameworks (e.g., Apex, LWC, SOQL, REST/SOAP APIs, and complex declarative automation). * AI-First Mindset: A forward-thinking approach to software engineering, with a strong interest in-or hands-on experience using-AI tools to enhance developer productivity, streamline testing, and build smarter business systems. * Delivery Focus: A strong bias for action and execution. You know how to balance "perfect" code with the need to deliver business value quickly and iteratively. * Mentorship Mentality: A proven track record of upskilling peers. You enjoy teaching others and take pride in elevating the engineering standards of your entire team. * Agile Proficiency: Deep understanding of Agile development lifecycles, sprint planning, backlog grooming, and CI/CD deployment models. * Communication: Excellent ability to explain complex technical constraints or solutions to non-technical stakeholders (Product Managers, Sales Ops, etc.)., * Advanced CRM Certifications (e.g., Salesforce Platform Developer II, Data Architecture, or Integration Architecture). * Direct experience implementing AI solutions within a CRM (e.g., Salesforce Einstein, predictive forecasting, AI chatbots). * Familiarity with adjacent GTM tools in the Lead-to-Cash ecosystem (CPQ, Marketing Automation, Billing). ## Description We are looking for a hands-on CRM Platform Tech Lead to act as the technical anchor for our CRM engineering team. While our architects focus on the multi-year, cross-platform roadmap, your focus will be on the "here and now"-turning complex business requirements into elegant, scalable solutions and getting them across the finish line., * Drive Solution Engineering: Take high-level requirements and architectural guidelines and translate them into executable, step-by-step technical solutions (e.g., deciding when to use a Flow vs. Apex, designing complex triggers, or structuring custom UI components). * Champion AI & Productivity: Cultivate an AI-first mindset within the engineering team. Leverage AI-assisted coding and testing tools (e.g., GitHub Copilot, CRM-native AI features) to accelerate sprint delivery, reduce technical debt, and automate repetitive administrative tasks. * Lead Technical Delivery: Act as the technical heartbeat of the Agile squad. Drive sprint execution, ruthlessly unblock developers, and ensure the team meets its delivery commitments with high-quality, bug-free output. * Hands-on Development: Roll up your sleeves to build the most complex, business-critical features yourself. You will lead the charge on heavy integrations, advanced custom coding, and intelligent, AI-driven CRM solutions. * Mentor & Elevate the Team: Actively mentor junior and mid-level engineers. Run pair-programming sessions, enforce development best practices, and lead comprehensive code reviews to ensure long-term system health. * Own Code Quality & Release Hygiene: Partner with QA and Release Management to ensure deployments are seamless. Enforce strict version control, CI/CD best practices, and automated testing standards. * Collaborate Across GTM: Work daily with Product Managers, Business Analysts, and RevOps stakeholders to negotiate technical trade-offs, scope level of effort, and ensure the technical reality matches the business expectation. ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Chatbots are going to destroy infrastructures and your cloud bills](https://www.wearedevelopers.com/videos/1130-chatbots-are-going-to-destroy-infrastructures-and-your-cloud-bills) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Hiring AI Native Talents](https://www.wearedevelopers.com/videos/100268-hiring-ai-native-talents) - [Testing AI Agents: Automated Evaluation for Chatbots & RAG Systems](https://www.wearedevelopers.com/videos/100300-testing-ai-agents-automated-evaluation-for-chatbots-rag-systems) ## Related Articles - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Should Tech Managers Be Developers First? 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