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# Systems Support Engineer

- **Company:** Installed Building Products
- **Location:** Columbus, OH, United States
- **Experience:** Starter
- **Salary:** $31,200.0 - $36,005.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Computer Networks, IT Management, Microsoft Office, Remote Desktop Services, User Accounts
- **Published:** August 8, 2026
- **Apply:** https://www.jofdav.com/jobs/59150756-systems-support-engineer

## About the Role

* Excellent organizational and communication skills
 * Ability to write reports, business correspondence, training, and procedure manuals
 * Prior experience in a help desk or customer service environment preferred
 * 1-2 years of experience in a related role, or equivalent technical/educational certification
 * Demonstrated ability and desire to learn, adapt, and grow within the position, team, and department
 * Strong problem-solving skills and a proactive mindset

## Description

* Duties may include, but are not limited to:
 * Provide inbound first-level support to internal customers
 * Follow up with users as needed to complete service requests
 * Manage personal ticketing queue in alignment with customer service standards
 * Configure and maintain user accounts via Active Directory and Office 365
 * Procure and/or support enterprise cell phones
 * Support and configure local and network printers
 * Provide support for Remote Desktop applications
 * Perform PC system builds and installations
 * Assist in preparing documentation as requested by IT Management
 * Perform other duties as assigned


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