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# Security Operations Center Dispatcher (Altria)

- **Company:** Allied Universal
- **Location:** New Castle, DE, United States
- **Contract:** Permanent contract
- **Skills:** Cyber Security, Information Technology
- **Published:** August 8, 2026
- **Apply:** https://careersingovernment.com/job/2362400/security-operations-center-dispatcher-altria/

## About the Role

* Must possess a high school diploma or equivalent
 * Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
 * Work experience must include the following:
 * Demonstrated analytic and critical thinking skills and ability to prepare reports
 * Ability to prioritize workload based on urgency
 * Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks)
 * Ability to communicate effectively with IT and Security Systems professionals
 * Demonstrated ability to operate radio, telephone equipment and/or console monitors
 * Ability to adapt in a dynamic work environment while possibly working under pressure

## Description

* Alarm monitoring
 * CCTV monitoring
 * Camera Survey
 * Answering phones; operate IP based telephone system
 * Radio Dispatch; use multi-channel communications
 * Radio and call logging
 * Incident Report issuance and collection
 * Operations support; routing of call information to the appropriate units for handling
 * Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center and its role as a central alarm monitoring station
 * Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
 * Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures
 * Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.)


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