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# Enterprise Service Desk

- **Company:** Zachary Piper
- **Location:** Kansas City, MO, United States
- **Salary:** $50,000.0 - $60,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Outlook, Cyber Security, Desktop Computing, Issue Tracking Systems, Network Troubleshooting, Microsoft Office, Remote Desktop Services, Peripherals, Information Technology, Laptops
- **Published:** August 8, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9083736/enterprise-service-desk

## About the Role

* 1+ years of IT experience
 * Required Technologies:
 + Windows OS support, Microsoft Office/Outlook
 + Laptops, desktops, printers, mobile devices (iPhones)
 + Ticketing systems (Remedy preferred) and remote desk takeover tools
 * Required Skills:
 + Strong troubleshooting and customer service skills
 + Experience meeting service level goals in a high-volume IT support environment
 * Required Certification:
 + IAT II certification (Security+ CE, SSCP, CySA+, CASP+ CE, CISSP/Associate, CCNA Security, etc.)
 + Kansas City only: certification may be waived for 120 days (must be obtained to remain employed)

## Description

* Provide Tier 1/2 end-user IT support for MCEN devices and services across global Marine Corps installations
 * Execute troubleshooting scripts, answer service desk calls, and document incidents in ticketing systems
 * Resolve or escalate hardware, software, and network issues including laptops, desktops, printers, mobile devices, and peripherals
 * Open, manage, and close IT service tickets while meeting defined service level agreements (SLAs)
 * Support enterprise tools and services including Microsoft Office/Outlook, VTC systems, MFD/MFP devices, and remote desktop tools


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