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# Sr. Account Operations Manager - Prior Authorization Network

- **Company:** McKesson
- **Location:** Irving, TX, United States
- **Experience:** Expert
- **Salary:** $75,800.0 - $126,300.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Data Analysis, Business Software, Data Intelligence, Microsoft PowerPoint, Salesforce.Com, Tableau (Software), Computer Network Operations, Tools for Reporting
- **Published:** August 8, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17862612?backUrl=%2Fcareer%2F17862612%2FSr-Account-Operations-Manager-Prior-Authorization-Network-Texas-Irving

## About the Role

* Bachelor's degree in a related field or an equivalent combination of education and relevant experience, and typically requires 4+ years of experience in account operations, account management, customer success, sales, or a closely related client-facing role
 * Experience managing customer relationships in a fast-paced environment where responsiveness, follow-through, prioritization, and sound judgment are critical
 * Ability to communicate effectively with both technical and non-technical audiences, translating program information, data, and operational details into clear business terms
 * Strong organizational skills with the ability to manage multiple accounts, deliverables, escalations, and follow-up items without losing sight of customer commitments

Preferred Skills/Experience:

 * Experience managing complex or high-value customer relationships, strategic accounts, or large books of business
 * Background in healthcare, health technology, pharmacy, pharmacy benefits management, claims adjudication, reimbursement, prior authorization, or related pharmacy market environments
 * Familiarity with pharmacy clients, pharmacy management systems, pharmacy network operations, or services delivered through pharmacy technology platform
 * Knowledge of NCPDP standards is a plus, particularly as they relate to claims adjudication and pharmacy transaction formatting
 * Experience analyzing data, identifying trends, and translating insights into customer-friendly narratives or business recommendations
 * Experience conducting or supporting business reviews, quarterly business reviews, program performance conversations, or executive-level customer discussions
 * Experience using CRM platforms such as Salesforce, as well as reporting or analytics tools such as Tableau, Excel, PowerPoint, or proprietary business applications
 * Ability to influence without authority and partner effectively across product, analytics, technology, sales, implementation, support, and other internal teams
 * Ability to handle escalations, difficult customer conversations, operational issues, and program concerns with composure, professionalism, and a consultative mindset
 * Pharmacy or pharmacy technician experience is a plus, but not required

## Description

The Senior Account Operations Manager - PA Network plays a key role in managing complex customer relationships for CoverMyMeds solutions that support pharmacy clients and prior authorization services. This role serves as a primary operational contact for a portfolio of pharmacy customers, including national and regional pharmacy chains and pharmacy management system/software vendor platforms.

In this role, you will help ensure customers receive value from the services they have contracted for, maintain strong day-to-day operational execution, and support healthy program performance. The ideal candidate brings strong client-facing account management experience, sound judgment, data fluency, and the ability to manage escalations and customer conversations with professionalism and confidence.

This position partners closely with cross-functional teams across CoverMyMeds and McKesson to resolve issues, monitor program performance, support contracted deliverables, and advocate for customer needs while balancing operational execution and business objectives.

What You'll Do:

 * Serve as the primary point of contact for day-to-day operational management of a portfolio of complex customer accounts and programs
 * Manage a book of business that may include approximately 15 to 25 customer accounts, balancing urgency, customer needs, program performance, and business impact
 * Partner with pharmacy clients, including retail, national, and regional chains, as well as pharmacy management system or software vendor platforms, in support of prior authorization services
 * Support customers using CoverMyMeds prior authorization solutions and services connected through the Relay Health switch
 * Own execution of contractual deliverables, helping ensure programs are running according to contract terms, billing expectations, timelines, and customer requirements
 * Act as a point of escalation for customer program concerns by investigating issues, coordinating with internal partners, and communicating outcomes clearly and professionally
 * Use data, reports, and program performance insights to identify trends, surface opportunities, and help tell a clear story to customers and internal stakeholders
 * Lead or participate in customer meetings, business reviews, and performance discussions focused on outcomes, program health, and future opportunities
 * Maintain account plans and customer information using Salesforce and other internal tools, ensuring account details, program activity, and follow-up items remain current and organized
 * Collaborate cross-functionally with internal teams such as implementation, client support, sales, product, analytics, technology, and other business partners to resolve issues and improve the customer experience
 * Promote continuous improvement by identifying process enhancements, operational risks, and opportunities to improve service delivery for customer


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