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# IT Service Level 1 - Part-Time

- **Company:** Sisters Of Mercy
- **Location:** Silver Spring, MD, United States
- **Salary:** $53,040.0 - $69,680.0
- **Contract:** Permanent contract
- **Skills:** Macintosh Computers, Issue Tracking Systems, Microsoft Office, Software Engineering, User Accounts
- **Published:** August 8, 2026
- **Apply:** https://www.careerjet.com/job/us8d1cc5d5b7c1040a5182b362708d6421/eaa

## About the Role

Required
Associate's degree in IT or related field, or equivalent experience
At least 1 year of IT support experience
Strong customer service and communication skills
Proficiency with Microsoft Office 365
Ability to multitask and work independently
Preferred
Experience with helpdesk ticketing systems
Experience with IT Glue or RMM platforms
Nonprofit or religious organization experience
Key Skills
Technical Troubleshooting
Customer Service
Problem Solving
Communication
Organization & Time Management

## Description

The Sisters of Mercy of the Americas is seeking a customer-focused IT Support Specialist I to provide Level 1 technical support to employees and women religious across a global organization. This role supports PCs, Macs, mobile devices, Office 365, connectivity, onboarding, and helpdesk requests while delivering exceptional customer service.
Responsibilities
Respond to helpdesk tickets and support calls
Troubleshoot PCs, Macs, mobile devices, and software issues
Provide onsite, remote, and phone support
Set up new user accounts and equipment
Support Office 365, phone systems, and meeting room technology
Troubleshoot wired and wireless connectivity
Escalate issues when needed
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