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# Email Support Specialist (Remote)

- **Company:** Brex Inc.
- **Location:** New Haven, CT, United States (Remote available)
- **Salary:** $49,920.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Software as a Service, Salesforce.Com, Zendesk
- **Published:** August 8, 2026
- **Apply:** https://www.careerjet.com/job/us380c844c3f99b2a0f6382e977502159e/eaa

## About the Role

* Proven professional experience in a customer support role, with a strong emphasis on email-based communication.
 * Exceptional written English skills, including impeccable grammar, spelling, and punctuation.
 * Strong analytical and problem-solving abilities with a talent for troubleshooting.
 * The discipline and focus to work effectively in a fully remote environment.
 * A high level of empathy and a genuine desire to help customers succeed.
 * Proficiency in using helpdesk software (e.g., Zendesk, Salesforce) and other CRM tools.
 * Experience within the financial services, FinTech, or SaaS industry is highly desirable.

## Description

* Professionally manage and respond to a high volume of inbound customer emails in a timely and efficient manner.
 * Identify, troubleshoot, and resolve customer issues with accuracy and attention to detail.
 * Communicate complex technical and financial information clearly and concisely.
 * Escalate complex issues to the appropriate internal teams while maintaining ownership of the customer query until resolution.
 * Collaborate with team members to improve support processes and contribute to our internal knowledge base.
 * Meticulously document all customer interactions and resolutions within our CRM system.
 * Proactively recognise patterns in customer queries to help the wider organisation improve its products and services.


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