> Markdown version of [/jobs/ext/1995908-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/1995908-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician - **Company:** Addison Group - **Location:** San Angelo, TX, United States (Remote available) - **Experience:** Expert - **Salary:** $41,600.0 - $49,920.0 - **Contract:** Temporary to permanent - **Skills:** Microsoft Windows, Active Directory, Data Analysis, Business Systems, Cyber Security, Customer Data Management, Common Desktop Environments, Password Management, Salesforce.Com, Office365, Peripherals, Computer Equipment, Information Technology - **Published:** August 8, 2026 - **Apply:** https://addisongroup.gosnaphop.com/jobs/l/login/19e62b1f-e3e6-11eb-be56-42010a8a0031/f0902e11-930b-11f1-97a0-024201c20d84/false?applyId=dba47e4b-929c-11f1-97a0-024201c20d84&apply=true&returnUrl=/l/recruiting/jobapplication/dba47e4b-929c-11f1-97a0-024201c20d84/f0902e11-930b-11f1-97a0-024201c20d84/false?step=1 ## About the Role * Previous Help Desk, Desktop Support, IT Support, or Call Center experience preferred * Experience supporting Windows 10/11 and Microsoft 365 environments * Familiarity with Active Directory account administration and password management * Basic knowledge of desktop hardware, peripherals, and troubleshooting techniques * CompTIA A+ certification is a plus but not required * Strong customer service, communication, and interpersonal skills * Ability to troubleshoot technical issues while maintaining a positive customer experience * Desire to grow within Information Technology and expand technical knowledge Ideal Candidate Profile: * Dependable with excellent attendance and punctuality * Customer-service oriented with a positive and professional attitude * Strong communication and problem-solving skills * Eager to learn and develop technical expertise * Comfortable supporting users both remotely and in person * Organized, adaptable, and able to prioritize multiple tasks * Collaborative team player with a strong work ethic * Motivated to build a long-term career in Information Technology ## Description Our client is seeking a dependable Help Desk Technician to provide first-level technical support in a fast-paced IT environment. This is an excellent opportunity for someone looking to grow their IT career while gaining hands-on experience with desktop support, hardware deployments, account administration, and end-user troubleshooting. The ideal candidate is reliable, customer-focused, and eager to learn new technologies while supporting a collaborative IT team., * Provide first-level technical support for hardware, software, and end-user issues * Respond to help desk tickets, phone calls, emails, and walk-up support requests * Configure, image, deploy, and replace desktop and laptop computers * Perform password resets and user account administration using Active Directory or similar tools * Troubleshoot Windows operating systems, Microsoft 365 applications, and common desktop issues * Document incidents, resolutions, and updates within the ticketing system * Escalate advanced technical issues to senior support staff when appropriate * Assist with large-scale hardware deployments and workstation refresh initiatives * Deliver outstanding customer service while supporting users throughout the organization * Maintain an organized workspace while supporting multiple priorities and deadlines, Role: Help Desk Technician Position Type: Contract Location: Oklahoma City, OK (100% Onsite) Pay Rate Range: $20.00 - $22.00/hour DOE Benefits: You are eligible for medical, dental, vision insurance benefits, 401K Are you looking for a growth opportuni... 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