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# Tier 1 Tech Support

- **Company:** Manpower
- **Location:** Solon, OH, United States
- **Salary:** $51,293.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Adobe Connect, Active Directory, Microsoft Outlook, Microsoft Exchange Server, Information Technology Operations, Microsoft Office, System Software, Peripherals, Information Technology
- **Published:** August 8, 2026
- **Apply:** https://dejobs.org/x/x/7E839FFD8F86489298533B75C75FB85A/job/

## About the Role

Our client, a leading organization in Solon, is seeking a Tier 1 Tech Support associate to join their team. In this tech support role, you will be part of the IT Support Department supporting the IT operations at the Solon R&D Site. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a proactive attitude, which will align successfully in the organization., * Minimum Bachelor's Degree in Business, Technology, or related field, or IT Certification.

 * At least 1 year of hands-on IT/IS experience with relevant system software including Microsoft Windows, Active Directory, Microsoft Exchange/Outlook, Microsoft Office, Adobe Connect, and Microsoft Teams.
 * Demonstrated problem-solving and implementation skills.
 * Excellent written and verbal communication skills.
 * Experience in inventory management of hardware and software.

## Description

* Provide Tier I technical support to end-users via phone, email, Teams, or in-person, ensuring timely resolution of issues.
 * Collaborate with other IT teams to resolve complex technical issues and escalate problems when necessary.
 * Coordinate with vendors and third-party service providers to resolve issues and manage repairs or replacements.
 * Support initial computer setup for new employees and ensure continuous functionality of IT systems and infrastructure.
 * Install, configure, and maintain computer systems, software, and peripherals, including phone systems such as Teams and cell phones.


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