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# Tools & Support Engineer

- **Company:** SimplePractice, LLC.
- **Location:** United States
- **Experience:** Starter
- **Salary:** $83,440.0 - $104,300.0
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Relational Databases, Python (Programming Language), MySQL, Ruby, Software Engineering, SQL Databases, Reliability of Systems, Git, Front End Software Development, Zendesk
- **Published:** August 8, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17867670?backUrl=%2Fcareer%2F17867670%2FTools-Support-Engineer

## About the Role

* You are a passionate self-starter willing to push the limits of existing technology and create the best possible experience for customers and team members of SimplePractice
 * You have some experience in technology and how software works, but mostly, you are curious about finding real solutions
 * You focus on helping your team and supporting others to do their job better
 * You're a problem solver with a positive attitude, * 1-2 years experience in a technical customer support role, some software development experience preferred but not required
 * Request management and strong problem-solving skills required, applicable to large and complex system scenarios
 * Strong communication and collaboration skills, along with the ability to give and receive constructive feedback
 * Experience with interpreted languages (such as Ruby, Python, Javascript) and MySQL (or similar relational databases) preferred
 * Excellent documentation and technical writing skills
 * Basic understanding or willingness to learn technical concepts and development process
 * Ability to work independently and manage multiple priorities in a fast-paced environment

## Description

Our team is looking for a Tools and Support Engineer who is solution-focused, flexible, and highly communicative. This role is a blend of support specialist and technical resource who will act as the technical liaison between our Engineering, Technical Product Specialist, and Customer Success teams.

This role is an incredible opportunity for an aspiring Engineer looking to gain exposure to a world-class Engineering team. You'll be interfacing with our Engineering team on a daily basis while picking up valuable knowledge about back-end and front-end technologies. For the right candidate this role could grow into a Software Engineering role on our team., * Lead technical deep dives into sophisticated production issues, analyzing logs, metrics, and system behavior to identify root causes and solutions that improve system reliability

 * Be a problem-solving Engineering resource for Customer Success by working closely alongside a cross-functional team, our Technical Product Specialists
 * Contribute to technical documentation for both internal and/or external use
 * Build and support internal tools that assist in day-to-day operations of our internal stakeholders
 * Lead and coordinate cross-functional incident response efforts through resolution, including participation in rotating on-call duties

Technologies You'll be Regularly Working With

 * MySQL
 * Notion
 * Zendesk
 * Slack
 * Linear
 * SQL (multiple formats)
 * HTML/CSS
 * JS
 * Ruby/Rails
 * Git


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