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# TELECOMMUTE Staff Software Engineer

- **Company:** · Sentinelone
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Salary:** $156,000.0 - $215,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, C++ (Programming Language), Software Debugging, Linux, File Systems, Memory Management, WinDBg, Backend
- **Published:** August 8, 2026
- **Apply:** https://www.dice.com/job-detail/d66c04ef-00c4-4a61-8dc6-32f7a7fa5de2

## About the Role

* 8 or more years of hands-on technical experience handling complex customer escalations, with the ability to read and debug C/C++ code.
 * Deep, hands-on knowledge of Windows internals: kernel/user-mode boundary, drivers, process/memory management, file system filters, networking stack, and Windows debugging tools (WinDbg, kernel/user dumps etc.).
 * Excellent ability to debug and troubleshoot complex, ambiguous problems down to the code level.
 * Excellent verbal and written communication skills and experience working directly with customers and senior leadership.
 * Experience with security-oriented or endpoint protection software (EDR/XDR, AV, or similar) is a strong advantage.
 * Experience with Linux and MacOS operating systems is a strong advantage.
 * Experience with Endpoint backend is an advantage.

## Description

* Own and drive resolution of the most complex, escalated customer issues involving our Windows endpoint agent.
 * Perform deep root-cause analysis across the Windows stack and our own C++ codebase.
 * Read, debug, and if needed, modify or patch code to resolve or work around issues.
 * Act as the engineering primary technical point of contact during high-severity incidents, communicating status, findings, and remediation plans with clarity and composure.
 * Partner with engineering, QA, support, and product teams to translate escalation patterns into permanent fixes, and feed field learnings back into the product roadmap.
 * Build and maintain tooling and runbooks that make future escalations faster to triage and resolve.
 * Mentor support and engineering teams on Windows internals and debugging methodology to raise the bar on first-line triage.


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