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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Program Manager / Program Manager - **Company:** BC Forward - **Location:** Charlotte, NC, United States - **Experience:** Expert - **Salary:** $153,234.0 - **Contract:** Temporary contract - **Skills:** Sound Recording and Reproduction, Software as a Service, Software Documentation, Data Transmissions, Data Retention, Management of Software Versions, ServiceNow Customer Service Management - **Published:** August 8, 2026 - **Apply:** https://www.disabledperson.com/jobs/74128370-technical-program-manager-program-manager ## About the Role * 5+ years of enterprise program or project management experience in technology or compliance domains. * Strong technical understanding of voice recording systems, e-communication capture, and data retention and archiving technologies. * Demonstrated ability to produce structured program documentation and executive-ready communications. * Excellent written and verbal communication with the ability to explain technical concepts to diverse audiences. * Proven effectiveness in matrixed environments driving outcomes across multiple teams. * Experience managing vendors and coordinating multi-party delivery. * Voice infrastructure expertise. Onsite presence required. Preferred Skills: * Experience in financial services and familiarity with regulatory frameworks. * Knowledge of surveillance or supervision tools and compliance workflows. * Program management certifications such as PMP, PgMP, CSM, or SAFe. * Background working with global teams and large-scale enterprise platforms. ## Description We are seeking a Technical Program Manager / Program Manager - Digital Communications Retention to join our dynamic team. The ideal candidate will have strong experience in voice infrastructure, e-communications capture, data retention, and regulatory SaaS technologies and a proven ability to lead complex cross-functional programs that deliver compliant communication capture, retention, and supervision at enterprise scale., * Lead end-to-end program management for e-communications retention initiatives aligned with regulatory and business requirements. * Partner with engineering, compliance, risk, legal, operations, and vendors to deliver predictable execution across multiple workstreams. * Define program scope, success metrics, milestones, and governance; maintain documentation, roadmaps, and status reporting. * Translate technical requirements into clear, actionable plans for technical and non-technical stakeholders. * Oversee integrations, migrations, and enhancements for voice recording, archive systems, supervision tools, and compliance platforms. * Identify risks, gaps, and dependencies; drive mitigation and timely escalation. * Ensure communication retention controls meet enterprise standards and financial-industry regulations. * Facilitate communication across teams, including executive presentations, written summaries, and structured program materials. * Track and report progress using standardized project and program management methodologies. * Drive lifecycle management of voice and e-communications platforms, including EOL planning, upgrades, and remediation of obsolete components. * Coordinate security vulnerability assessments, patch planning, and risk remediation within enterprise standards. * Establish and maintain lifecycle governance for retention technologies, including versioning, patch cycles, deprecation, and architectural alignment. ## Related Videos - [Architecting the Future: Leveraging AI, Cloud, and Data for Business Success](https://www.wearedevelopers.com/videos/1096-architecting-the-future-leveraging-ai-cloud-and-data-for-business-success) - [Why make use of an integration platform in today's software developments and infrastructure?](https://www.wearedevelopers.com/videos/758-why-make-use-of-an-integration-platform-in-today-s-software-developments-and-infrastructure) - [Beyond the Hype: Building Trustworthy and Reliable LLM Applications with Guardrails](https://www.wearedevelopers.com/videos/1594-beyond-the-hype-building-trustworthy-and-reliable-llm-applications-with-guardrails) - [Decode Your People: Using PCM to Build High-Performance Teams](https://www.wearedevelopers.com/videos/100194-decode-your-people-using-pcm-to-build-high-performance-teams) - [CountrPT: Startup Product Presentation](https://www.wearedevelopers.com/videos/1161-countrpt-startup-product-presentation) - [Prompt Injection, Poisoning & More: The Dark Side of LLMs](https://www.wearedevelopers.com/videos/1563-prompt-injection-poisoning-more-the-dark-side-of-llms) ## Related Articles - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Should Tech Managers Be Developers First? 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