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# Senior Sophis Platform Support Engineer

- **Company:** HCLTech
- **Location:** Brussel, Belgium
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** CA Workload Automation Ae, Configuration Management, Databases, Disaster Recovery, Middleware, Perl (Programming Language), Monitoring of Systems, Job Scheduling, Python (Programming Language), Oracle (Applications), Oracle SQL Developer, Performance Tuning, Runbook, SQL Stored Procedures, Backup and Restore, Murex, Cloud Platform System, Sybase, Sophis, Static Data, Control M
- **Published:** August 9, 2026
- **Apply:** https://www.jobinhoreca.com/job/viewjob/3076918/senior-sophis-platform-support-engineer.html

## About the Role

* 8+ years of experience supporting Sophis or similar trading/risk platforms (Murex, Summit)
 * Strong understanding of capital markets products (FX, Rates, Equities, Fixed Income, Derivatives)
 * Hands-on experience with Sybase/Oracle SQL, Unix/Linux scripting (shell, Perl/Python)
 * Familiarity with Sophis architecture: pricing engines, risk engines, market data, static data, workflow
 * Experience with job scheduling tools (Autosys, Control-M) and batch monitoring
 * Strong incident/problem management skills (ITIL knowledge a plus)
 * Excellent communication skills to liaise with traders, risk managers, and technology teams

Nice to Have

 * Sophis certification or vendor training
 * Exposure to regulatory reporting, VaR, Greeks, or PnL attribution
 * Experience with cloud migration or platform modernization projects

## Description

* Provide L2/L3 production support for the Sophis platform, including incident triage, root-cause analysis, and resolution within SLAs
 * Administer and maintain Sophis application environments (Dev, UAT, Prod) - installs, upgrades, patches, and configuration changes
 * Support end-of-day (EOD) and start-of-day (SOD) batch processes, including monitoring, troubleshooting, and reprocessing failed jobs
 * Manage market data feeds, static data setup, and integration with upstream/downstream systems (trading, risk, settlement, accounting)
 * Work closely with trading desks, risk, and operations teams to resolve functional issues (pricing, valuation, P&L breaks, risk calculations)
 * Collaborate with vendor support for defect escalation and platform upgrades
 * Support database (Sybase/Oracle) queries, stored procedures, and performance tuning related to Sophis
 * Participate in disaster recovery (DR) testing and business continuity planning
 * Document support procedures, runbooks, and knowledge base articles
 * Mentor junior support engineers and contribute to process improvement initiatives
 * Participate in on-call rotation for after-hours/weekend support
 * Networking, storage, middleware, system monitoring, backup technologies - completely absent
 * Infrastructure incident handling - memory, CPU, storage, connectivity, availability/system health
 * Infrastructure lifecycle management - (hardware/software refresh cycles, EOL management
 * Upgrades, Patching, Migrations and technology refreshes
 * Change and configuration management
 * Rollback plans / implementation plans


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