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# Technical Support Coordinator

- **Company:** Sensitech
- **Location:** Sassenheim, Netherlands
- **Experience:** Expert
- **Salary:** €2,808.0 - €5,792.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Microsoft Office, Performance Monitor
- **Published:** August 9, 2026
- **Apply:** https://www.careerjet.nl/job/nl6ca7d62d1ed3015a7af1d550b67b38c7/eaa

## About the Role

* Proven experience leading or supervising a technical support, customer service, or service operations team.
 * Minimum 5 years of experience in a customer-facing technical support environment.
 * Strong leadership, communication, coaching, and stakeholder management skills.
 * Demonstrated analytical and problem-solving abilities with a focus on continuous improvement.
 * Experience working with ERP, CRM, and business reporting systems, with strong proficiency in Microsoft Office applications.
 * Knowledge of software applications, hosted solutions, and technical troubleshooting methodologies; bilingual communication skills are an advantage.

## Description

We are seeking an experienced Technical Support Coordinator to lead our Technical Support Services team. In this role, you will be responsible for managing a team of technical support professionals, ensuring the timely resolution of customer inquiries, driving service excellence, and collaborating with cross-functional teams to improve product quality and customer satisfaction.
The ideal candidate combines strong leadership skills with technical expertise and a customer-first mindset. You will play a key role in supporting global service initiatives, managing escalations, analyzing field failures, and continuously improving support processes., * Lead and develop a team of Technical Support professionals through coaching, performance management, training, and succession planning.

 * Ensure timely and effective resolution of customer inquiries, technical issues, and escalations while maintaining high levels of customer satisfaction.
 * Provide daily direction to the support team and support global service initiatives to meet departmental goals and service level agreements (SLAs).
 * Act as the primary liaison between customers and internal teams including Quality, Engineering, Product Management, and Operations.
 * Analyze field failures, customer complaints, and service data to identify trends and drive continuous improvement initiatives.
 * Develop and maintain troubleshooting documentation, support procedures, service metrics, and performance reporting.
 * Support new product introductions and ensure compliance with company quality standards, ISO requirements, and established processes.


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