> Markdown version of [/jobs/ext/1997600-information-technology-support-engineer](https://www.wearedevelopers.com/jobs/ext/1997600-information-technology-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Information Technology Support Engineer

- **Company:** SISL Global
- **Location:** Madrid, Spain (Remote available)
- **Contract:** Permanent contract
- **Skills:** Active Directory, Macintosh Computers, Apple Mac Systems, Software Applications, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Remote Desktop Services, Software Systems, Wide Area Networks, Wi-Fi Technology, Connectivity Problems, Information Technology, User Administration
- **Published:** August 9, 2026
- **Apply:** https://www.jobleads.com/es/job/ec3472e8082c9b2152868c2d56d64d93d

## About the Role

* Associate's or bachelor's degree in information technology, Computer Science, or related field, or equivalent work experience.
 * 2-4 years of experience in a desktop support or similar role.
 * Strong knowledge of Windows and Mac operating systems.
 * Proficiency with Microsoft Office Suite and other common software applications.
 * Experience with Active Directory, group policies, and user account management.
 * Familiarity with remote desktop tools and support software.
 * Excellent problem-solving and analytical skills.
 * Strong communication and interpersonal skills.
 * Ability to work independently and as part of a team.
 * Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support

## Description

The L2 Desktop Support Technician is responsible for providing advanced technical support and

troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems and ensuring optimal performance and user satisfaction., * Provide Second-level technical support for desktop/laptop hardware, software, and peripheral issues.

 * Install, configure, and maintain operating systems, software applications, and system updates.
 * Perform root cause analysis to identify recurring technical problems and develop solutions.
 * Excellent in troubleshooting break/fix issues of windows and mac computers
 * Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
 * Collaborate with IT team members on projects, upgrades, and implementations.
 * Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system.
 * Provide remote support and troubleshooting for users working from home or in the field.
 * Train and mentor junior support technicians as needed.
 * Ensure compliance with IT policies, security protocols, and best practices.
 * Perform routine maintenance and inspections to ensure optimal performance of equipment
 * Build and maintain strong relationships with end users and ensure user satisfaction


## Related Videos

- [Your next 10x engineer isn't in your city. Refactor accordingly.](https://www.wearedevelopers.com/videos/100103-your-next-10x-engineer-isn-t-in-your-city-refactor-accordingly)
- [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web)
- [Rethinking Intelligence: AI, Accessibility, and the Future of Inclusive Work - Artur Ortega](https://www.wearedevelopers.com/videos/1377-rethinking-intelligence-ai-accessibility-and-the-future-of-inclusive-work-artur-ortega)
- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)
- [Building Systems that Last](https://www.wearedevelopers.com/videos/1389-building-systems-that-last)

## Related Articles

- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)
- [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)
- [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)