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# Technical Support Engineer

- **Company:** NetBird
- **Location:** Berlin, Germany (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Software as a Service, Github, Network Security, Routing, Open Source Technology, Remote Access Technology, Zero Trust Network Access, Computer Networking Systems, Cloud Platform System
- **Published:** August 9, 2026
- **Apply:** https://www.adzuna.de/details/5833692343

## About the Role

We're looking for someone who thrives in a collaborative environment and loves helping customers succeed., * 3+ years of experience in a technical support role, ideally within a SaaS or network security company.

 * Strong knowledge of networking concepts, including protocols and routing.
 * Excellent written and verbal communication skills for email, chat, and async discussions.
 * A proactive attitude and the ability to think on your feet while solving complex customer issues.

Nice-to-Haves

 * Hands-on experience with VPN technologies or zero-trust networking.
 * Familiarity with NetBird or similar open-source platforms.
 * Experience developing in Go.
 * Experience in cloud environments.
 * Contributions to open-source projects., We know that happy and supported team members build the best products. That's why we offer

## Description

As a Technical Support Engineer, you'll provide technical assistance to our growing user base. In this role, you'll work directly with customers to help them deploy and troubleshoot NetBird's platform, ensuring a seamless and satisfying user experience. You'll also collaborate with our Engineering and Product teams to identify improvements and shape the future of our platform.

Specifically, you will:

 * Become an expert in the use of the NetBird product and its features, including Dashboard configuration, GUI and CLI usage, Access Control, and Routing features
 * Provide technical support to customers, resolving issues and answering questions across multiple channels, e.g. Slack, GitHub, Email etc.
 * Update and create documentation around the product
 * Partner with our sales and engineering team to ensure customers' needs are met effectively.
 * Participate in team discussions to improve support processes and share insights with the broader team.
 * Advocate for product improvements and contribute to the team's continuous development.

If you've read this and thought, "That sounds like me!" - there's no need to keep reading; we should definitely have a conversation. However, if you're unsure about the kind of experience we're looking for, the following details should provide some clarity.


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