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# IT System Engineer - Operations & Support

- **Company:** Röchling
- **Location:** Neuhaus am Rennweg, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, BASIC (Programming Language), Dynamic Host Configuration Protocol, Domain Name System (DNS), Information Technology Operations, Network Architecture, Windows PowerShell, Software Deployment, Software Engineering, TCP/IP, Virtual Local Area Networks, Microsoft InTune, Information Technology
- **Published:** August 9, 2026
- **Apply:** https://www.adzuna.de/details/5833591824

## About the Role

* In-depth knowledge of Windows 10/11 and Microsoft 365
 * Experience with Intune, Active Directory, and basic knowledge of Azure/Entra ID
 * Experience in client management and on-site support
 * Basic knowledge of networking (TCP/IP, VLAN, DHCP, DNS)
 * Basic knowledge of PowerShell is a plus
 * Experience with ITSM processes (e.g., ITIL) is desirable
 * Strong service and customer focus
 * Ability to work independently, in a structured and reliable manner
 * Ability to work well in a team and strong communication skills
 * Analytical thinking and a pragmatic, solution-oriented approach
 * Willingness to pursue further training

Experience in several of the areas mentioned is desirable; a structured onboarding process and technical support from senior specialists will be provided.

This role offers the opportunity for professional development within the European IT operating model, particularly in the areas of Workplace Management, Client Management, Microsoft 365, Intune, and local infrastructure.

## Description

* Deployment, installation, and lifecycle management of clients, laptops, mobile devices, and peripherals
 * On-site 1st- and 2nd-level support, as well as handling incidents, service requests, and standard changes
 * Assisting users with hardware and software issues, and managing conference room and printing systems
 * Administration of Microsoft Intune in accordance with defined standards (device registration, policies, software deployment)
 * User and group management in Active Directory and Microsoft 365 in accordance with the authorization policy
 * Supporting the operation of the local server and network infrastructure according to specifications provided by infrastructure specialists
 * Applying client and server patches in accordance with the central patch process
 * Asset and license management, as well as maintenance of technical documentation
 * Coordinating and supervising external service providers on-site
 * Collaboration on IT projects and implementation of centrally defined standards
 * Participation in IT on-call duty according to the duty roster
 * Ensuring stable and service-oriented IT operations at the site
 * Adherence to IT security policies, quality standards, and compliance requirements
 * Documentation of work performed and escalation of complex issues to the responsible senior specialists


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