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# IT System Engineer Citrix

- **Company:** Robert Half
- **Location:** München, Germany (Remote available)
- **Contract:** Permanent contract
- **Skills:** Amazon Web Services, Microsoft Azure, Cloud Computing, Cyber Security, Information Systems, Desktop Computing, Virtual Private Networks (VPN), Citrix Systems, Remote Access Technology, Citrix Netscaler
- **Published:** August 9, 2026
- **Apply:** https://www.careerjet.de/jobad/ded9a83e066d92fe958d0b689860f0b6e1

## About the Role

* Abgeschlossen Berufsausbildung oder IT-Studium oder eine vergleichbare Qualifikation
 * Mehrjährige Berufserfahrung als Service Owner (w/m/d), Service Manager (w/m/d) oder im IT-Service-Management
 * Sehr gute Kenntnisse in Citrix Virtual Apps & Desktops
 * Erfahrung mit Azure Virtual Desktop (AVD), AWS WorkSpaces, AWS AppStream
 * Fundierte Kenntnisse von Remote-Access-, VPN- und NetScaler-Technologien
 * Praxiserfahrung im SLA-, KPI-, Incident-, Problem- und Eskalationsmanagement nach ITIL
 * Know-how in Cloud- und Hybrid-Architekturen sowie Virtual Workplace Services
 * Erfahrung in der Steuerung externer Dienstleister und internationalen/offshore Teams
 * Kommunikations- und Kooperationsfähigkeiten
 * Sehr gute Deutsch- und gute Englischkenntnisse in Wort und Schrift

## Description

* Service Ownership für Remote Access, Virtual Workplace, Citrix Virtual Apps & Desktops
 * Steuerung, Koordination und Qualitätsmanagement externer IT-Dienstleister und Offshore-Teams
 * SLA-, KPI- und Service-Performance-Monitoring inklusive Reporting
 * Incident-, Problem- und Eskalationsmanagement im Enterprise-Umfeld
 * Weiterentwicklung der Service- und Technologie-Roadmap für Citrix, AVD, Remote Access und Virtual Workplace
 * Evaluation und Implementierung von Azure Virtual Desktop (AVD), AWS WorkSpaces, AWS AppStream sowie hybriden Workplace-Architekturen
 * Service-Reviews, Stakeholder-Management sowie Abstimmung mit IT-Security, Netzwerk und Workplace Management


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